Contract Coordinator

Ricoh; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Contract Coordinator to join their dynamic team in Northampton. This role involves data analysis, report generation, and ensuring service continuity while managing key systems and databases. The ideal candidate will possess advanced IT skills, particularly in Excel and PowerPoint, alongside strong communication and troubleshooting abilities. Join a forward-thinking company that values diversity and innovation, where your contributions will help shape the future of workplace technology and enhance customer satisfaction. If you are self-motivated and a team player, this opportunity is perfect for you.

Qualifications

• Proven troubleshooting background and advanced IT skills are essential.
• Strong communication and business acumen to manage service functions.

Responsibilities

• Conduct data analysis to provide insights on trends and cost savings.
• Manage invoicing and ensure service continuity to meet SLAs.

Skills

Advanced IT/PC skills

Troubleshooting

Print management applications

Literacy and numeracy skills

Communication skills

Business acumen

Presentation skills

Self-motivation

Team player

Multi-tasking

Tools

Excel

PowerPoint

Job description

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Contract Coordinator
Located: Northampton
Package: Competitive salary, plus bonus and additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable, and profitable.

What you will be doing

• Data analysis for the purposes of providing reports highlighting trends, volumes, and spends, and to provide monthly benchmark and trend analysis reporting to highlight cost savings.
• Responsible for producing various reports using Excel and databases for extracting data to provide management information and cost reporting for client(s).
• Cover for other roles and escalation point for customers to ensure service continuity and meet SLAs.
• Responsible for compiling invoicing for Finance & recharge data to enable customers to cross-charge internally.
• Management and gatekeeper for Ricoh Site Procedures Guides to ensure up-to-date content for all sites to allow employees to follow proper procedures and policies to meet customer expectations.
• Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
• Maintaining MFD Fleet Inventory & maintaining and updating Office Floor Plans to enable fixes to be conducted in a timely manner and provide information for department/floor moves.
• Responsible for organizing monthly Service Review meetings and attending meetings to provide comprehensive meeting notes to meet our contractual requirements.
• Supporting JLL project tasks and administration.

You will ideally have

• Advanced IT/PC skills (Excel & PowerPoint)
• Proven troubleshooting background.
• Working knowledge of print management applications and utilities.
• Good literacy/numeracy skills.
• Very good communication skills at all levels.
• Successful track record working in a services environment.
• Sound business acumen with a good understanding of the service function and associated SLAs.
• Finance for non-financial managers, to report on the contract's financial results and profitability (desirable).
• Ability to produce high-level presentations for management teams to deliver to customers.
• Comfortable with the manipulation of significant electronic documentation.
• Self-motivated.
• Team player & flexible approach.
• Ability to multi-task.
• Able to use own initiative.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.