Contract Closure & Renewal Specialist

ASL Systems Group; Cambridge; On-site; GBP 22,500 - 27,500; Full time

Job summary

ASL Systems Group is seeking a Contract Coordinator in Cambridge, UK. The role involves managing contract terminations and renewals, ensuring compliance, and liaising with customers to maximize retention opportunities. Experience in contract management or customer support is essential, alongside negotiation skills to handle terms effectively.

You will be responsible for overseeing the offboarding lifecycle, processing terminations accurately, and maintaining communication with relevant teams to ensure smooth contract closures.

Qualifications

• Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role.
• Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.

Responsibilities

• Administer contract terminations ensuring process compliance.
• Coordinate equipment returns and invoice generation for final meter readings.
• Engage with customers for contract renewals and retention.

Skills

Contract management

Customer support

Negotiation skills

Tools

Salesforce

Vantage

FreshDesk

Job description

ASL Systems Group is seeking a Contract Coordinator in Cambridge, UK. The role involves managing contract terminations and renewals, ensuring compliance, and liaising with customers to maximize retention opportunities. Experience in contract management or customer support is essential, alongside negotiation skills to handle terms effectively.

You will be responsible for overseeing the offboarding lifecycle, processing terminations accurately, and maintaining communication with relevant teams to ensure smooth contract closures.