Contract Administrator- Weekends ONLY(homeworking)

Sureserve; Stowmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sureserve is on the lookout for a dedicated Contract Administrator to support their busy team. This role involves planning work schedules, ensuring data accuracy, and maintaining relationships with clients and staff. The right candidate will have excellent communication skills, a strong work ethic, and proven administrative experience, ideally in the housing or facilities sector. Join a company that prioritizes employee wellbeing and offers numerous development opportunities.

Benefits

Employee wellbeing programs

Annual leave based on service levels

Enhanced maternity and paternity packages

Dental and healthcare cash plans

Cycle to Work Scheme

Electric Vehicle Leasing Schemes

Career development through Sureserve Academy

Social activities and Employee Voice Program

Recognition program: Sureserve Legends

Qualifications

• Experience in housing, premises, or facilities management preferred.
• Self-motivated with a strong desire to develop within the company.
• Friendly and professional attitude to build good relationships.

Responsibilities

• Plan daily work schedules for engineers and update data accurately.
• Maintain records and handle client calls professionally.
• Collaborate with other administrators and supervisors.

Skills

Communication skills

Organizational skills

IT proficiency

Customer service

Education

Proven administrative experience

Tools

Microsoft Office

IT systems

Databases

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, prioritising safety, integrity, and respect for customers, employees, residents, and the environment.

Our focus is on providing high-quality solutions that promote energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With nationwide reach, regional and local expertise, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering market-leading heating and hot water solutions from regional offices across the East of England and the Midlands, ensuring comprehensive coverage and access for our clients.

Job Opportunity: Contract Administrator

We are seeking a diligent, professional Contract Administrator to join our busy team. The ideal candidate will be resilient, detail-focused, possess excellent communication skills, and be able to multitask effectively.

Role Overview

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, and that all planned works are distributed on time, meeting company and client standards.

The successful candidate will support team leaders, engineers, suppliers, and tenants, with proven administrative experience, preferably in housing, premises, or facilities management.

Key Responsibilities

1. Planning daily work schedules for engineers and communicating assignments.
2. Ensuring data accuracy and timely updates.
3. Maintaining up-to-date records via appropriate systems.
4. Collaborating with other Contract Administrators and Supervisors.
5. Handling calls from clients and tenants professionally.

Candidate Attributes

• Self-motivated with a desire to develop within a successful company.
• Committed to excellent customer service.
• Proficient with Microsoft Office, IT systems, and databases, with strong organizational skills.
• Experience handling high call volumes is beneficial.
• Friendly and professional attitude to foster good relationships with engineers, tenants, and clients.

All applicants will undergo criminal and reference checks prior to employment.

Working Hours

8am-5pm Saturday and 8am-4pm Sunday, including Out of Hours Calls.

What We Offer

• Employee wellbeing programs and occupational health support.
• Annual leave based on service levels.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work and Electric Vehicle Leasing Schemes.
• Gender & Equality Working Group.
• Sureserve Academy for career development.
• Employee Voice Program and social activities.
• Sureserve Legends recognition program.

Our Commitment to Diversity and Inclusion

We celebrate individual differences and ensure equal consideration for all qualified applicants, regardless of race, gender, age, disability, or veteran status.

Adjustments are available during recruitment; contact [e-mail] for support.

Successful candidates will undergo eligibility verification, including right to work and DBS checks.

Join Us

Be part of our mission to deliver excellence across the UK.