Contract Administrator- Weekends ONLY(homeworking)

Sureserve Group; Stowmarket; On-site; GBP 24,000 - 34,000; Full time

Job summary

Sureserve Group seeks a diligent and professional Contract Administrator to join their team. This role involves scheduling work for engineering teams and maintaining communication with stakeholders and clients to ensure timely and effective service delivery. Successful candidates will demonstrate strong organizational skills and a customer service focus in a supportive and inclusive environment.

Benefits

Employee wellbeing programmes

Annual leave based on service level

Enhanced maternity and paternity packages

Cycle to Work Scheme

Electric Vehicle Leasing Schemes

Qualifications

• Experience in housing, premises, or facilities management is ideal.
• Strong ability to handle high call volumes.
• Self-motivated and eager to develop within the company.

Responsibilities

• Plan daily work schedules for engineers and communicate effectively.
• Ensure accurate data delivery and record maintenance.
• Collaborate with contract administrators and handle client calls.

Skills

Communication

Customer Service

Organization

Tools

Microsoft Office

IT Systems

Databases

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, always prioritising safety, integrity, and respect for customers, employees, residents, and the environment.

Our focus is on providing high-quality solutions that promote energy efficiency, and ensure warm, safe, and compliant homes, thereby improving residents' quality of life.

With nationwide reach, regional and local expertise, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering market-leading heating and hot water solutions from regional offices across the East of England and Midlands, ensuring comprehensive coverage and access for our clients.

We are recruiting a diligent, professional Contract Administrator to join our busy team. The ideal candidate will be resilient, detail-oriented, with excellent communication skills and the ability to multitask effectively.

Overview of Role:

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, and that all works are scheduled and completed on time, meeting company and client standards.

The successful candidate will support team leaders, engineers, suppliers, and tenants with administrative tasks, ideally with experience in housing, premises, or facilities management sectors.

Key Responsibilities:

• Planning daily work schedules for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, and Apprentices, and communicating these effectively.
• Ensuring data is accurate and delivered promptly.
• Maintaining up-to-date records via appropriate systems.
• Collaborating with other Contract Administrators and Supervisors.
• Handling calls from clients and tenants professionally.

Required Attributes:

• A self-motivated individual eager to develop within a successful company.
• Strong customer service skills.
• Proficiency with Microsoft Office, IT systems, and databases, with excellent organizational skills.
• Experience handling high call volumes is advantageous.
• A friendly, professional attitude to foster good relationships with engineers, tenants, and clients.

All applicants will undergo criminal and reference checks prior to employment.

Working hours are: 8am-5pm on Saturday and 8am-4pm on Sunday, including Out of Hours Calls.

What We Offer:

• Employee wellbeing programmes, occupational health support, and counselling services.
• Annual leave based on service level.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work and Electric Vehicle Leasing Schemes.
• Gender & Equality Working Group.
• Sureserve Academy for career development.
• Employee Voice Programme and social activities.
• Sureserve Legends celebrating our employees' embodiment of our values.

Sureserve is committed to diversity and inclusion. We celebrate individual differences, which contribute to our collective success. All qualified applicants will receive consideration regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We provide reasonable adjustments during recruitment for those who need them. Please contact [e-mail] for assistance.

Successful applicants will undergo eligibility checks, including right to work and DBS checks.

Join us in our mission to deliver excellence across the UK.