Contract Administrator- Scheduler

Sureserve; Boston; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sureserve is recruiting a Contract Administrator to support its busy team. The successful applicant will play a crucial role in ensuring accurate communication and scheduling for service operations, backed by excellent customer service and administrative skills. This position offers opportunities for professional development within a national company committed to diversity and inclusion.

Benefits

Employee wellbeing support

Annual leave based on service level

Enhanced maternity and paternity packages

Dental and healthcare cash plans

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Career development through Sureserve Academy

Social activities and Employee Voice Programme

Qualifications

• Proven administrative experience in housing, facilities management, or similar.
• Experience handling high call volumes is advantageous.
• Self-motivated and eager to develop.
• Friendly and professional attitude.

Responsibilities

• Planning daily work for engineers, electricians, and plumbers.
• Ensuring data accuracy and timely communication.
• Maintaining up-to-date records.

Skills

Communication

Customer Service

Multitasking

Organisational Skills

Tools

Microsoft Office

IT Systems

Databases

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and related public sectors, delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, prioritising safety, integrity, and respect for customers, employees, residents, and the environment.

Our focus is on providing high-quality solutions that promote energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With nationwide coverage, regional and local expertise, and a commitment to excellent service, we aim to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering market-leading heating & hot water solutions, with regional offices across the East of England and the Midlands for comprehensive coverage.

We are recruiting a Contract Administrator

We seek a diligent, professional Contract Administrator to support our busy team. The ideal candidate will be resilient, detail-oriented, possess excellent communication skills, and be capable of multitasking.

Role Overview

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data communication and timely distribution of planned and allocated works, adhering to company and client standards.

The role involves supporting team leaders, engineers, suppliers, and tenants, with proven administrative experience, preferably in housing, premises, or facilities management.

Key Responsibilities

1. Planning daily work for engineers, electricians, plumbers, apprentices, and communicating schedules.
2. Ensuring data accuracy and timeliness.
3. Maintaining up-to-date records via appropriate systems.
4. Liaising with other administrators and supervisors.
5. Handling calls from clients and tenants.

Required Attributes

1. A self-motivated individual eager to develop within a successful company.
2. Excellent customer service skills.
3. Proficiency with Microsoft Office, IT systems, and databases, with strong organisational skills.
4. Experience handling high call volumes is advantageous.
5. Friendly and professional attitude to foster good relationships.

All applicants must pass criminal and reference checks before employment.

Working Hours

Monday to Friday, 8 am to 5 pm, with a 1-hour lunch, based at our Boston office.

What We Offer

• Employee wellbeing and occupational health support, including counselling.
• Annual leave based on service level.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender & Equality Working Group.
• Sureserve Academy for career development.
• Employee Voice Programme.
• Team social activities.
• Sureserve Legends celebrating our employees' values.

Diversity and Inclusion

We are committed to creating an inclusive workplace, welcoming applicants regardless of race, religion, gender, sexual orientation, or other protected characteristics. Reasonable adjustments are available during recruitment; contact [e-mail] for support.

Successful applicants will undergo eligibility checks, including right to work and DBS checks.

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