Contract Administrator - Planner /Scheduler

Sureserve; Stowmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the heating and energy sector is seeking a diligent Contract Administrator in Stowmarket. The role involves planning work schedules, ensuring data accuracy, and providing excellent customer service. Join a committed team focused on delivering high-quality solutions and promoting energy efficiency.

Benefits

Employee wellbeing programmes

Occupational health support

Enhanced maternity and paternity packages

Dental and healthcare cash plans

Cycle to Work and Electric Vehicle Leasing Schemes

Career development opportunities

Qualifications

• Proven administrative experience in housing, premises, or facilities management sectors.
• Experience handling high call volumes is advantageous.

Responsibilities

• Planning daily work schedules for engineers and communicating assignments.
• Ensuring data accuracy and timeliness in communication.
• Handling phone inquiries from clients and tenants.

Skills

Communication

Organisational Skills

Customer Service

Tools

Microsoft Office

IT Systems

Databases

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, always prioritising safety, integrity, and respect for customers, employees, residents, and the environment.

Our focus is on providing high-quality solutions that promote energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With nationwide reach, regional and local relationships, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering market-leading heating and hot water solutions from regional offices across the East of England and the Midlands, ensuring comprehensive coverage and access for our clients.

We are recruiting

We are seeking a diligent, professional Contract Administrator to join our busy team. This role requires a resilient, detail-focused individual with excellent communication skills and the ability to multitask effectively.

Overview of Role

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, timely distribution of planned and allocated works, and adherence to company and client standards.

The successful candidate will support our team leaders, engineers, suppliers, and tenants, with proven administrative experience, preferably in housing, premises, or facilities management sectors.

Key Responsibilities

1. Planning daily work schedules for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and communicating assignments accordingly.
2. Ensuring data accuracy and timeliness in communication.
3. Maintaining up-to-date records via appropriate mediums.
4. Collaborating with other Contracts Administrators and Supervisors.
5. Handling phone inquiries from clients and tenants.

Required Attributes

• A self-motivated individual eager to develop within a successful company.
• Excellent customer service skills.
• Proficiency with Microsoft Office, IT systems, and databases, with strong organisational skills.
• Experience handling high call volumes is advantageous.
• A friendly, professional attitude to foster good relationships with engineers, tenants, and clients.

All applicants must complete criminal and reference checks prior to employment.

Working Hours

Monday to Friday, 8 am to 5 pm (with 1-hour lunch), based at our Stowmarket branch.

What We Offer

• Employee wellbeing programmes, occupational health support, and counselling services.
• Annual leave aligned with service levels.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work and Electric Vehicle Leasing Schemes.
• Gender and Equality Working Group.
• Sureserve Academy for career development.
• Employee Voice Programme and social activities.
• Sureserve Legends celebrating employee contributions.

Sureserve is committed to diversity and inclusion, considering all qualified applicants regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.

We provide reasonable adjustments during recruitment for those who need them. Please contact [e-mail] for assistance.

Successful applicants will undergo eligibility checks, including right-to-work and DBS checks.

Join us in our mission to deliver excellence across the UK.