Contract Administrator

Sureserve; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee wellbeing programme

Annual leave

Paternity packages

Job summary

Sureserve Compliance Central in the Midlands and East of England seeks a diligent Contract Administrator to join our busy team. This role acts as a conduit between clients, engineers, suppliers and tenants, ensuring accurate data delivery and timely allocation of works.

You will provide administrative support to team leaders and stakeholders, handle high volumes of calls, maintain up-to-date records, and uphold our standards of safety, integrity and great customer service.

Qualifications

• Proven administrative work experience in housing, premises or facilities management.
• Proficient with Microsoft packages, IT systems and databases.
• Excellent organisational abilities and attention to detail.
• Experience handling a high volume of calls.
• Friendly and professional attitude to build good relationships with engineers, tenants and clients.

Responsibilities

• Plan day-to-day works for Engineers and distribute/communicate accordingly.
• Ensure data cascades are accurate and timely.
• Keep up-to-date records using appropriate mediums and ensure they are accessible on time.
• Liaise with other Contracts Administrators and Supervisors.
• Answer calls from Clients and Tenants and provide clear information.

Skills

Customer service

Organisational skills

Microsoft Office

Communication skills

IT systems

Job description

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.

Overview of Role

The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients.

The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.

Key Responsibilities

• Planning the day to day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
• Ensuring the cascade of data is both accurate and timely.
• Ensuring up to date records are both produced and kept via the appropriate mediums on time.
• Liaise with the other Contracts Administrators and Supervisors.
• Answering and dealing with phone calls from both Clients and Tenants.

Required Attributes

• A self-motivated individual, looking to develop and progress within a successful Company.
• Understand and work to an excellent level of customer service.
• The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
• Experience of handling a high volume of calls will be beneficial
• Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

It is important that we complete all the appropriate criminal and reference checks before you start working with us.

Working hours

• 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs, 1 hour for lunch daily.

What We Offer

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.