Continuous Improvement Manager

Cathcart Technology; United Kingdom; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Continuous Improvement Manager, where you'll lead initiatives that drive operational excellence and enhance service delivery. This role offers the chance to shape processes and make a significant impact across the business. You'll work with a high-performing team, utilizing cutting-edge technology and methodologies to optimize workflows and foster collaboration. With a hybrid working model and a comprehensive benefits package, this position is perfect for those passionate about continuous improvement and eager to lead change in a dynamic environment.

Benefits

Comprehensive healthcare

Wellbeing support

Income protection insurance

Corporate discounts

Additional leave options

Family support

Global career opportunities

Award-winning development programs

Qualifications

• Experience in process analysis and improvement is essential.
• Background in Business Analysis, Operational Excellence, or Project Management is preferred.

Responsibilities

• Lead a team to enhance processes and drive operational excellence.
• Facilitate workshops and coach teams to streamline workflows.

Skills

Team Leadership & Development

Stakeholder Engagement

Continuous Improvement & Methodology Implementation

Process & Service Design

Workshop Facilitation

Risk & Compliance

Data Driven Analysis

Technology Proficiency

Education

Lean Six Sigma Green Belt or equivalent certification

Tools

JIRA

SharePoint

Power BI

MS Office Suite

Job description

Continuous Improvement manager required to join a forward thinking organisation in Glasgow, committed to transforming its operations and embracing innovative technologies.

The Company
This is an opportunity to join a professional services organisation that is focused on driving operational excellence and continuous improvement across its global operations. With a strong emphasis on adopting cutting edge technology and modern tools, the company is committed to enhancing its service offerings. Their cloud first strategy and exploration of AI driven solutions are central to their ongoing evolution. The company's extensive portfolio of IT transformation and change projects offers numerous opportunities to get involved in impactful work, contributing to both innovative solutions and the continuous growth of the business.

The Role
This is an exciting opportunity for someone passionate about driving continuous improvement and operational excellence. If you've got a background in process analysis and improvement, and you thrive on leading change, this could be the perfect fit. We're looking for a Continuous Improvement Manager to join the team, where you'll play a key role in leading a group of Business, Process and Continuous Improvement Analysts to enhance processes across the organisation.

If you're someone who loves rolling up your sleeves to drive change, you'll be responsible for leading impactful projects, facilitating workshops that engage teams, and coaching others to streamline workflows and reduce complexity. Your ability to spot efficiencies and create solutions that really make a difference will be at the heart of what you do.

This role is ideal for someone passionate about process improvement and eager to take ownership of driving change. You'll have the opportunity to shape processes and make a meaningful impact across the business. This role could be a great fit for individuals with backgrounds in Process Improvement, Business Analysis, Operational Excellence, Project Management, or Continuous Improvement. A passion for service design and continuous improvement is essential, along with experience in Business Transformation. Exposure to technology driven solutions and experience in a corporate, consulting, legal, or financial services environment would be highly beneficial.

Key Skills and Experience:

* Team Leadership & Development: Lead and guide a high performing team, fostering a culture of continuous improvement and operational excellence across operations.

* Stakeholder Engagement: Build relationships and influence senior leaders, ensuring improvement initiatives align with organisational objectives.

* Continuous Improvement & Methodology Implementation: Design and lead continuous improvement (CI) initiatives, introducing best practices and frameworks (eg, Lean, Six Sigma) to optimise efficiency.

* Process & Service Design: Drive enhancements to target operating models and service catalogues, delivering measurable improvements in service delivery.

* Workshop Facilitation: Lead process mapping workshops and develop capability frameworks to optimise workflows and foster collaboration.

* Risk & Compliance: Ensure all activities are carried out in full compliance with regulatory requirements and internal policies.

* Data Driven Analysis: Analyse complex workflows and data to define and enhance services and performance metrics.

* Reporting: Produce clear reports on project progress, performance, and outcomes for senior leadership.

* Technology Proficiency: Utilise tools such as JIRA, SharePoint, Power BI, and the MS Office suite to streamline operations and drive efficiencies.

* Certifications & CI Experience: Lean Six Sigma Green Belt or equivalent certification preferred, though hands on continuous improvement experience is also highly valued.

In return, you'll receive a competitive salary, a great benefits package, and the opportunity to work from modern city centre offices. The hybrid working model (3 days onsite, 2 from home) offers flexibility, and you'll have access to global career opportunities, award winning development programs, comprehensive healthcare, and wellbeing support. Additional leave options, family support, and financial perks such as income protection insurance and corporate discounts are also included.

This role offers a unique chance to lead change within a forward thinking organisation committed to operational excellence. As Continuous Improvement Manager, you'll play a pivotal role in driving continuous improvement initiatives, helping shape a culture of efficiency across global teams. You'll work on a diverse range of projects, using the latest tools and methodologies to enhance performance and optimise processes.

If this sounds of interest, please apply and call Murray Simpson.