Continuous Improvement Manager

Bike Club; Rainham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Holidays – 25 days + bank holidays

Private medical insurance

Salary sacrifice pension scheme

Parental leave – enhanced maternity/pq

Bike subscription – £30 on Bike Club

Sustainability impact – B Corp Company

Job summary

Bike Club in Rainham, London, seeks a Continuous Improvement Manager to drive lean upgrades across warehouse, refurbishment and fulfilment. This hands-on role places you on the floor to reduce waste, improve throughput and scale a circular bike operation as we expand across Europe.

Ideal candidates blend analytical problem-solving with strong collaboration and a bias to action, capable of guiding kaizen and value-stream work from intake to delivery.

Qualifications

• Gemba mindset and hands-on warehouse floor presence.
• Structured, analytical problem solving with data to decide.
• Strong communication and collaboration with stakeholders.
• Pragmatic, organised and action-biased in a fast-moving scale-up.
• Relevant degree in industrial engineering, logistics, or similar.
• Exposure to operations via internships or early-career roles.
• Interest in lean / continuous improvement; Lean Six Sigma bonus.
• Comfort with systems (WMS/ERP/Salesforce); SQL/BI a plus.
• Fluent English; German a strong plus.
• Interest or experience in circular economy and refurbishment.

Responsibilities

• Drive the continuous improvement roadmap across intake, refurbishment, dispatch, and returns — set priorities, run the program, and report progress to leadership
• Map value streams end-to-end and identify bottlenecks, waste, and rework
• Run kaizen workshops, A3 problem-solving, and root-cause analyses with teams
• Define, track, and improve KPIs (cycle time, throughput, on-time dispatch, returns)
• Roll out standard work, 5S, visual management, and pull-based flow
• Spend significant time on the floor observing, coaching, and validating improvements
• Lead capacity and layout planning as we scale: workstation design and flow
• Collaborate with last-mile providers to reduce delays and returns leakage
• Build data/reporting backbone to manage operations by fact (Excel, WMS, BI tools)
• Coach team leads in lean thinking and build improvement capability

Skills

Lean thinking

Data analysis

Warehouse ops

WMS ERP Salesforce

SQL/BI tooling

English fluent

Kaizen / value stream

Cross-functional

Communication

Degree: industrial eng

Education

Industrial engineering / logistics / supply chain / business engineering

Tools

WMS

ERP

Salesforce

Excel

BI tools

Job description

A growth opportunity — early-career talent ready to step into a mature operations role is strongly encouraged to apply.

The Bike Club, we're on a mission to make sustainable, high-quality cycling accessible to every family. Our subscription model lets kids always ride the right-sized bike — and when they grow, we swap it out, refurbish it, and pass it on. With 80,000+ bikes on the road, $50M+ in funding, and rapid expansion across Europe, we're just getting started.

We're looking for a Continuous Improvement Manager to drive continuous improvement across our warehouse, refurbishment, and fulfilment operations in Rainham, London. This is a hands-on, gemba-first role for someone who thrives on the warehouse floor, loves solving operational puzzles, and turns observation and data into measurable change.

We've intentionally designed this as a single, broad role with real scope — and we're open to candidates at very different career stages. If you're early in your career but ambitious, structured, and hungry to step up, this is a rare chance to grow into a senior-style operations. If you're more experienced, you'll find plenty of room to take ownership from day one.

You'll partner closely with our warehouse leads, mechanics, customer service, and last-mile partners to remove waste, increase throughput, and make every refurbished bike move faster and more reliably from intake to family. Your work will directly shape how we scale a circular operation across Europe.

Tasks

• Drive the continuous improvement roadmap across intake, refurbishment, dispatch, and returns — set priorities, run the program, and report progress to leadership
• Map value streams end-to-end (bike intake → refurb → QC → outbound → courier → customer → return) and identify the bottlenecks, waste, and rework slowing us down
• Run kaizen workshops, A3 problem-solving sessions, and structured root-cause analyses with mechanics, warehouse operators, and team leads
• Define, track, and improve operational KPIs (cycle time, refurb throughput, first-time-right rate, on-time dispatch, returns turnaround, OEE on key stations)
• Roll out standard work, 5S, visual management, and pull-based flow across the warehouse and refurb workshop
• Spend significant time on the floor — observing, coaching, and validating that improvements stick after rollout
• Lead capacity and layout planning as we scale: workstation design, station balancing, tool placement, and bike flow
• Partner with last-mile and courier providers to reduce failed deliveries, returns leakage, and customer waiting time
• Build the data and reporting backbone we need to manage operations by fact (Excel, WMS, Salesforce, BI tools)
• Coach team leads and operators in lean thinking, building improvement capability across the organisation

Requirements

• A genuine gemba mindset — youd rather be on the warehouse floor than behind a desk
• Structured, analytical problem-solving — you can break a messy operational problem down and use data (Excel at minimum) to point at the answer
• Strong communication and collaboration skills — comfortable working with mechanics and operators just as easily as with senior stakeholders
• Pragmatic, organised, and biased to action — you thrive in a fast-moving scale-up where things change weekly
• A relevant degree (industrial engineering, logistics, supply chain, business engineering, or similar)
• Some real exposure to operations — through internships, working student roles, a first full-time job, a thesis project, or a few years of hands-on experience
• Real curiosity about lean / continuous improvement — bonus points for a Lean Six Sigma certification (Yellow, Green, or Black Belt) or demonstrated kaizen / value stream experience
• Confidence with operational systems (WMS, ERP, Salesforce, ticketing tools); SQL or BI tooling is a plus, not a requirement
• Fluent English (working language); German is a strong plus
• Bonus: interest or experience in circular economy, refurbishment, subscription business models, or sustainable mobility

Benefits

• Holidays – 25 days annual leave plus bank holidays
• Private medical insurance
• Salary sacrifice pension scheme
• Parental leave – enhanced maternity and paternity leave
• Bike subscription – £30 on Bike Club subscriptions
• Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good

If you're earlier in your career and not sure you tick every box: please apply anyway. Drive, structure, and a willingness to learn matter more to us than years on a CV.