Continuous Improvement Lead

Cactus Search; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Joining our service function, you will lead the continuous improvement agenda across CEX/ Services, shaping opportunities and driving implementations with strong governance.

You’ll work with technology teams on Salesforce, automation and AI initiatives, running workshops, measuring impact and guiding adoption across the organisation.

Qualifications

• Experience with Salesforce is essential.
• Proven track record of end-to-end delivery of improvements.
• Strong stakeholder management and influencing skills.
• PRINCE2 or practical Agile/Scrum experience.
• Experience across operational and technical teams.

Responsibilities

• Lead the continuous improvement agenda across CEX/Services.
• Identify and prioritise opportunities using data and stakeholder feedback.
• Manage improvement projects from discovery through to implementation.
• Improve processes, systems, quality, efficiency and customer experience.
• Collaborate with technology teams around Salesforce, automation and AI initiatives.
• Facilitate workshops and align stakeholders.
• Define measures to demonstrate impact of improvements.
• Support governance, documentation and knowledge management.
• Develop and mentor a Continuous Improvement Coordinator.

Skills

Salesforce experience

Stakeholder management

Analytical thinking

Problem solving

Agile / Scrum

Change management

Coaching / mentoring

PRINCE2

Microsoft 365 / automation / AI

Tools

Salesforce

PRINCE2

Job description

I’m working with an established UK organisation that is looking for an experienced Salesforce Continuous Improvement Lead to join their service function.

This is a genuine delivery-focused role where you’ll identify opportunities, shape improvements and then see them through to implementation and adoption.

• Leading the continuous improvement agenda across CEX/ Services
• Identifying and prioritising opportunities using data, operational insight and stakeholder feedback
• Managing improvement projects from discovery through to implementation
• Improving processes, systems, quality, efficiency and customer/member experience
• Working closely with technology teams around Salesforce, automation and AI initiatives
• Facilitating workshops and bringing different stakeholders together
• Building clear measures to demonstrate the impact of improvements
• Supporting process governance, documentation and knowledge management
• Managing and developing a Continuous Improvement Coordinator
• Continuous improvement, operational change, process improvement or project delivery
• A track record of taking improvements from idea/discovery through to implementation
• Strong analytical and problem-solving skills
• ESSENTIAL - Experience with Salesforce
• Excellent stakeholder management and influencing skills
• Experience working across operational and technical teams
• PRINCE2 or practical Agile/Scrum experience
• Some experience managing, coaching or developing people
• Microsoft 365, automation, AI or product roadmaps would be advantageous.

This would suit someone from a Continuous Improvement, Business Improvement, Operational Excellence, Change, Transformation or Process Improvement background who enjoys getting into the detail and making things actually happen.

Interested or know someone who might be a good fit?

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