Continuous Improvement Lead

Peabody; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days holiday

Volunteer days

Flexible benefits

Life assurance 4x

Pension 10%

Job summary

Peabody in London seeks a Continuous Improvement Lead to drive performance, compliance and service improvement across the Mechanical & Electrical function. You will shape data governance, assurance and programme management, lead improvement initiatives and provide independent challenge to senior stakeholders, ensuring performance, risk and compliance across the function.

The role is hybrid with at least two days per week based in the Waterloo office, with home working and occasional site visits

Qualifications

• Experience leading continuous improvement, transformation or operational excellence programmes within housing, property services, compliance, asset management or another regulated environment.
• Strong project and programme management skills, with a track record of delivering successful change initiatives.
• Excellent analytical and reporting skills, including experience using Power BI and performance data to drive decision-making.
• Experience reviewing, designing and documenting business processes and procedures.
• Experience managing complaints, service recovery and complex escalated cases.
• Knowledge of governance, compliance and statutory requirements within housing or property services.
• Experience managing contractor performance and contract compliance.
• Strong stakeholder management, influencing and communication skills.
• Knowledge of Awaab's Law, resident safety and building safety requirements.

Responsibilities

• Lead strategic improvement and transformation initiatives across M&E services.
• Develop performance, assurance and governance frameworks that drive compliance and operational excellence.
• Use data, analytics and insight to identify risks, opportunities and service improvements.
• Provide oversight and assurance of statutory compliance, resident safety and Awaab's Law requirements.
• Manage improvement programmes and projects, ensuring delivery of measurable outcomes and benefits.
• Monitor contractor and operational performance, driving accountability and value for money.
• Provide expert advice, challenge and assurance to senior stakeholders.

Skills

Continuous improvement

Programme management

Power BI

Data analysis

Governance

Stakeholder management

Compliance

Job description

Our Vacancy

At Peabody, we're committed to delivering safe, compliant and resident-focused services. We're looking for a Continuous Improvement Lead to drive performance, compliance and service improvement across our Mechanical & Electrical (M&E) function.

This is a high-profile role with responsibility for shaping how we use data, assurance, governance and programme management to improve services, strengthen compliance and deliver better outcomes for residents. Working closely with senior leaders, operational teams and contractors, you'll lead improvement initiatives, provide independent challenge and assurance, and ensure that performance, risk and compliance are effectively managed across the function.

This is a hybrid role, with a minimum of 2 days per week based in our Waterloo office, alongside home working and occasional site visits as required.

What You'll Be Doing

• Leading strategic improvement and transformation initiatives across M&E services.
• Developing performance, assurance and governance frameworks that drive compliance and operational excellence.
• Using data, analytics and insight to identify risks, opportunities and service improvements.
• Providing oversight and assurance of statutory compliance, resident safety and Awaab's Law requirements.
• Managing improvement programmes and projects, ensuring delivery of measurable outcomes and benefits.
• Monitoring contractor and operational performance, driving accountability and value for money.
• Providing expert advice, challenge and assurance to senior stakeholders.

What You’ll Need

• Experience leading continuous improvement, transformation or operational excellence programmes within housing, property services, compliance, asset management or another regulated environment.
• Strong project and programme management skills, with a track record of delivering successful change initiatives.
• Excellent analytical and reporting skills, including experience using Power BI and performance data to drive decision-making.
• Experience reviewing, designing and documenting business processes and procedures.
• Experience managing complaints, service recovery and complex escalated cases.
• Knowledge of governance, compliance and statutory requirements within housing or property services.
• Experience managing contractor performance and contract compliance.
• Strong stakeholder management, influencing and communication skills.
• Knowledge of Awaab's Law, resident safety and building safety requirements.

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days' annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family-friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Please Read Before Applying

• Peabody does not provide sponsorship as a licensed UK employer.
• We reserve the right to close this advert early should we receive a high volume of suitable applications

First stage interviews will be held in person at Westminster Bridge Road on 29 September 2026.

Second stage interviews will include a presentation task. Further details will be provided to shortlisted candidates.

We're committed to making our recruitment process inclusive. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

If you have any questions about the role, please contact Talent Specialist Joanne Ayliffe at [e-mail].