Continuous Improvement Insights Analyst

Ivee; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Ivee is helping individuals return to the workforce after career breaks, seeking an analytical Continuous Improvement Insights Analyst to join Virgin Media O2. The role focuses on enhancing customer experience and driving efficiencies through data analysis and collaboration.

Benefits

Collaborative and diverse team environment

Opportunities to develop skills in data and analytics

Becoming part of an innovative UK telecom brand

Qualifications

• 1-2 years' experience in telecommunications, particularly in customer contact.
• Proven track record in continuous improvement or customer experience projects.
• Familiarity with cross-functional team dynamics.

Responsibilities

• Create dashboards for initiative planning and performance tracking.
• Conduct data analysis to support squad activities.
• Collaborate on business case development for operational improvements.

Skills

Data analytics

Reporting

Collaboration

Tools

Excel

Dashboard tools

Job description

6 days ago Be among the first 25 applicants

ivee is exclusively for people returning to work after a career break in the UK

Please do not apply if you are outside the UK

Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?

At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.

Press apply to express your interest in ivee and apply for one of our client roles on our platform:

Virgin Media O2 is seeking a Continuous Improvement Insights Analyst to support a fast-paced squad focused on driving efficiencies and improving customer experience in service operations. This role is perfect for an analytical thinker who thrives on turning data into action.

Key Responsibilities:

• Create dashboards to support initiative planning, performance tracking, and trial evaluation.
• Conduct data analysis using tools like Excel to inform squad activity and opportunity assessment.
• Collaborate with the Data Lead on data requirements and opportunity identification.
• Support the Value Creation Office (VCO) Lead and Value Hunter on business case development and value tracking.
• Apply customer experience best practices and insights to drive operational improvements.
• Work cross-functionally with IT, operations, and customer service teams to implement changes.

Ideal Candidate Profile:

• 1–2 years’ experience in the telecommunications industry, preferably within customer contact or service operations.
• Proven track record in continuous improvement or customer experience projects.
• Skilled in data analytics and reporting, with familiarity in Excel and dashboard tools.
• Experience working in cross-functional teams, including IT and operational stakeholders.
• Comfortable supporting commercial business cases and performance tracking.
• Knowledge of omnichannel, AI, automation, or self-service technologies is a plus.

Why Join:

• Be part of a major UK telecom brand known for innovation and inclusivity.
• Work in a collaborative and diverse team environment.
• Develop your skills across data, analytics, and operational strategy.

Please press apply to access the full job description and apply for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Telecommunications

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