Content Operations & Production Manager

Oliver Agency; Greater London; On-site; GBP 46,000 - 63,000; Full time

Job summary

OLIVER, based in Arese, Milan, is hiring a Content Operations & Production Manager to support the local Content & Production function for a leading consumer packaged goods manufacturer.

You will manage day-to-day content and production operations across TVC, digital, print, eCommerce, and shopper marketing, translating media plans and audience insights into clear content requirements, efficient workflows, and high-quality delivery.

Qualifications

• Solid experience in production management and content execution.
• Ability to translate media plans and audience insights into production requirements.
• Strong briefing, project management, vendor management, and stakeholder communications skills.

Responsibilities

• Manage content order forms and production requests, ensuring clear, purposeful alignment with strategy.
• Review content briefs for requirements, formats, timelines, budgets, media placement, and objectives.
• Analyze media plans and performance data to identify content opportunities and gaps.
• Maintain asset matrices to ensure correct content for each channel and placement.
• Escalate unclear or conflicting requests when guidance is needed.
• Serve as primary operations contact for assigned projects, communicating progress and risks.
• Coordinate internal teams, clients, and vendors to resolve bottlenecks and deliver efficiently.
• Guide marketers through production workflows and BOS tooling usage.
• Support briefing frameworks with content-at-scale partner leads.
• Provide vendor capability, cost, and timeline insights for planning.

Skills

Production management

Vendor management

Stakeholder communications

Project management

Content planning

Briefing

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

**Role: ** Content Operations & Production Manager

**Location: ** Arese, Milan (Italy)

**Employment: ** permanent

About the Role

We are looking for a Content Operations & Production Manager to support the local Content & Production function for a leading consumer packaged goods manufacturer.

You will manage day-to-day content and production operations across TVC, digital, print, eCommerce, and shopper marketing. Working with marketers, media teams, creatives, and production partners, you will translate media plans and audience insights into clear content requirements, efficient workflows, and high-quality production delivery.

This is a content operations and production coordination role, focused on planning, briefing, stakeholder management, vendor coordination, and delivery governance. While an understanding of content production is important, you will not be creating content yourself.

Content Operations | Production Management | Marketing Operations | Campaign Delivery | Vendor Management | Media Planning | Project Management | Stakeholder Management

What You Will Be Doing

• Manage content order forms and production requests, ensuring requirements are clear, purposeful, and strategically aligned.
• Review content briefs for creative requirements, specifications, formats, timelines, budgets, media placement, audience targeting, and campaign objectives.
• Analyze media plans, audience insights, and performance data to identify content opportunities and gaps.
• Maintain asset matrices to ensure the right content is created for each channel and placement.
• Flag unclear, conflicting, or misaligned requests and escalation issues when strategic guidance is needed.
• Act as the primary operational contact for assigned production projects, keeping stakeholders informed of progress, risks, and timelines.
• Coordinate internal teams, clients, and production vendors to resolve bottlenecks and deliver work efficiently.
• Guide marketers through production workflows and support their use of BOS workflow technology.
• Help marketers strengthen brief writing and establish best-in-class briefing frameworks with content-at-scale partner leads.
• Support production planning with insights into vendor capabilities, costs, timelines, and production constraints.
• Recommend improvements to workflows, processes, and vendor coordination.
• Maintain knowledge of channel specifications, production best practices, and talent and usage rights.

What You Need to Be Great in This Role

• Solid experience in production management and content creation execution.
• Strong understanding of how media plans and specifications translate into production requirements.
• Experience delivering content across integrated marketing channels.
• Strong briefing, project management, vendor management, and stakeholder communication skills.
• Ability to interpret media, audience, and performance information to inform content decisions.
• Excellent organization, attention to detail, and problem-solving skills.
• Ability to manage competing priorities, identify risks, and escalation issues appropriately.
• A collaborative, proactive, and solutions-focused approach.

Please Note

• This is not a hands-on content creation role. We are not looking for copywriters, designers, social media managers, content creators, or candidates whose experience is primarily focused on producing creative assets themselves.
• The role is focused on planning, briefing, coordination, stakeholder management, vendor relationships, and ensuring content is delivered efficiently and effectively across multiple markets and channels.

Our values shape everything we do:

Be**Ambitious**to succeed

BeImaginativeto push the boundaries of what’s possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

Be**Results-focused**** **to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

*OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.