Content Operations Lead: Strategy, Governance & UX

SHELTER; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A charitable organization in Greater London is seeking an experienced Operations and Content Lead to shape high-quality, user-centered digital content at scale. This role involves developing the content strategy, guiding a team, and improving workflows to meet organizational priorities. You will champion good content design and ensure consistency across platforms while driving continuous improvements based on data insights. The organization offers a supportive environment that encourages personal growth and inclusivity.

Benefits

30 days annual leave

Enhanced family friendly policies

Pension contributions

Interest-free travel loans

Tenancy deposit loan

Cycle-to-work scheme

Employee assistance programme

Qualifications

• Proven track record leading content operations at a senior level.
• Experience in motivating teams and improving work processes.
• Knowledge of content governance and workflow management.

Responsibilities

• Shape the content strategy and oversee content operations.
• Develop and guide the Content team in skills and quality.
• Use data and research for continuous improvement.

Skills

Content strategy development

Leadership skills

User-centered design

Data-driven decision-making

Agile methodologies

Strong editorial skills

Job description

A charitable organization in Greater London is seeking an experienced Operations and Content Lead to shape high-quality, user-centered digital content at scale. This role involves developing the content strategy, guiding a team, and improving workflows to meet organizational priorities. You will champion good content design and ensure consistency across platforms while driving continuous improvements based on data insights. The organization offers a supportive environment that encourages personal growth and inclusivity.