Content Manager

Surety Hospitality; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Holiday entitlement 30 days

Health cash plan

Life Assurance £25k

Pension scheme

Guest experience for you

Family-friendly policies

Refer a Friend scheme

Staff discounts

Job summary

Surety Hospitality is seeking a creative Content Manager to craft photography and video content for a portfolio of London and Somerset venues. You will drive content from idea to production, editing and delivery, matching brand needs with platforms and audiences.

You will work closely with General Managers and Marketing leads to refine visual storytelling, adapt content for social, web, email and ads, and stay ahead of trends in AI and digital discovery across the group.

Qualifications

• Proven experience in content creation, photography, videography, social content or a similar creative role
• Comfortable taking content from concept to finished asset
• Strong understanding of social media and how content behaves across different platforms
• Confident using cameras and smartphones to create professional‑quality content
• Strong editing skills and familiarity with tools such as Adobe Creative Cloud, Premiere Pro, Lightroom, Photoshop, CapCut or equivalent
• A strong visual eye and understanding of storytelling, composition, lighting and editing
• Commercially minded, with an interest in understanding why content performs and how it can be improved
• Organised, collaborative and comfortable managing multiple projects and priorities
• Curious about emerging trends in content, technology, AI and digital discovery
• Previous experience in luxury hospitality, hotels, restaurants, travel, lifestyle or premium brands would be advantageous

Responsibilities

• Content creation: Creating video-led content for social media platforms across multiple hospitality venues
• Video editing: Confident using video editing platforms to create social‑first content
• Social media & community management: Plan and schedule content (Reels, TikToks, stories) and manage customer reviews or comments
• Website & CMS management: Update text, images, and landing pages via platforms like WordPress
• Copywriting: Write clear, engaging, and on‑brand copy for web pages, email newsletters, and marketing campaigns
• Asset creation: Design digital and print collateral, including menus, signage, and promotional graphics

Skills

Content creation

Photography

Videography

Social content

Video editing

WordPress CMS

Copywriting

Adobe Creative Cloud

CapCut

Brand guardian

Project management

Tools

Premiere Pro

Lightroom

Photoshop

CapCut

Adobe Creative Cloud

WordPress

Job description

Content Manager

- 42.5 hours a week

- £50,000.00 gross per annum

- Competitive benefits

We are looking for a creative and commercially minded Content Manager to create engaging photography and video content across a portfolio of properties, restaurants and retail shops in London and Somerset, each with its own distinct identity and personality.

Working closely with the site General Managers as well as the Marketing Manager and Digital Marketing Manager, you will respond to brand, campaign and advertising needs, developing content from initial idea through to production, editing and delivery.

The role is highly visual and hands‑on in a fast‑paced environment, with a focus on creating photography and video for organic social, paid advertising, websites, email and other marketing channels. You will understand how creative needs to adapt depending on the platform, audience and objective, and use performance insights to continually refine and improve your work.

You will also stay up to date with content trends, social platforms and developments in AI and digital discovery, ensuring the group's content remains relevant and effective.

Main responsibilities include:

• Content creation: Creating video-led content for social media platforms across multiple hospitality venues. Help develop the content aesthetic and act as a brand guardian
• Video editing: Confident using video editing platforms to create social‑first content
• Social media & community management: Plan and schedule content (Reels, TikToks, stories) and manage customer reviews or comments
• Website & CMS management: Update text, images, and landing pages via platforms like WordPress
• Copywriting: Write clear, engaging, and on‑brand copy for web pages, email newsletters, and marketing campaigns
• Asset creation: Design digital and print collateral, including food and beverage menus, event signage, and promotional graphics

What we are looking for:

• Proven experience in content creation, photography, videography, social content or a similar creative role
• Comfortable taking content from concept to finished asset
• Strong understanding of social media and how content behaves across different platforms
• Confident using cameras and smartphones to create professional‑quality content
• Strong editing skills and familiarity with tools such as Adobe Creative Cloud, Premiere Pro, Lightroom, Photoshop, CapCut or equivalent
• A strong visual eye and understanding of storytelling, composition, lighting and editing
• Commercially minded, with an interest in understanding why content performs and how it can be improved
• Organised, collaborative and comfortable managing multiple projects and priorities
• Curious about emerging trends in content, technology, AI and digital discovery
• Previous experience in luxury hospitality, hotels, restaurants, travel, lifestyle or premium brands would be advantageous

What's in it for you?

• Flexible hours - let us know what works for you and we'll flex the best we can
• 30 days holiday inc. bank holidays
• Free annual guest experience for you and a plus one, including 3-course meal, cocktails and a bottle of wine. It’s important we experience the magic too!
• Enhanced family‑friendly policies, including 12 weeks full pay Maternity leave and 2 weeks full pay Paternity leave. These moments matter!
• Health cash plan – a health benefit which allows you to claim back your everyday medical expenses like Dentists and Prescriptions
• Life Assurance – £25,000
• Generous Artfarm-wide discounts including;
• Up to 50% off room booking at the award‑winning The Fife Arms
• Up to 25% off food and beverage across our global properties
• Up to 30% off our fabulous retail products
• High street discounts off 1000’s retailers through MyArtfarm site and app
• Amazing socials - bowling, pizza nights or just a walk in the local countryside – there’s something for everyone
• A unique approach to career development and learning opportunities tailored around your individual aspirations and goals
• Employee Assistance Programme with Hospitality Action
• Enhanced pension scheme to help you save into your piggy bank for the future!
• Generous Refer a Friend Scheme – up to £1000 to share with your friend!