Content Editor

Financial Ombudsman; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Generous pension

Private medical insurance

Gym memberships

Mental health support

Courses and mentorship

Job summary

The Financial Ombudsman Service is seeking a detail‑oriented Content Editor in London on a 12‑month fixed term contract. The role focuses on shaping and maintaining guidance and knowledge resources to support colleagues and customers.

Hybrid or in-office work options are available with a salary of £40,424 per year. You’ll collaborate with stakeholders to ensure content is well governed, signed off, and aligned with the organisation's tone of voice, while supporting improvements to information

Qualifications

• Experience creating, editing or maintaining clear, accurate content.
• Experience using a content management system, ideally SharePoint Online.
• Strong written communication skills for varied audiences.
• Experience working with stakeholders to gather requirements and achieve outcomes.
• Proven ability to manage multiple pieces of work with tight deadlines.

Responsibilities

• Research, write, and edit content from a range of sources to support colleagues resolving complaints for customers.
• Identify gaps in content and participate in regular content reviews, updating where needed.
• Improve content quality, consistency and structure for use with digital and AI-powered tools.
• Review existing content to identify updates or deletions as needed.
• Build and maintain relationships with business areas to ensure up-to-date information flow.
• Ensure content is signed off by subject matter experts.
• Work both as part of a team and independently to meet deadlines.
• Collaborate with Senior Content Editor to set priorities and review work.
• Apply project management style to priority workstreams and large content pieces.
• Coordinate with Knowledge Advisers to upload content on Discovery and set timelines.
• Ensure published content meets WCAG 2.2 AA accessibility standards.

Tools

SharePoint Online

Job description

Content Editor

We’re looking for a detail‑orientated Content Editor to help shape and maintain our guidance and knowledge resources that support our colleagues and customers. This is a varied role where strong editorial judgement, collaboration and a customer‑focused approach will help colleagues deliver a better service for the people who rely on us. We're not just hiring — we're inviting you to build the future with us.

Contract & Working Hours

Contract: 12month fixed term contract/secondment

Working hours: 35 hours per week is full time. Where possible, we are open to considering part‑time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary & Location

Salary: £40,424

Location: London

Reporting To

Senior Content Editor

Why You’ll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility: Work your way — hybrid, or in-office

Wellbeing: Health plan, gym memberships, mental health support

Growth: We invest in your future with courses, mentorship, promotions

Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people.

Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership

About the Organisation

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

As a Content Editor, you’ll create, edit and maintain clear, accurate and easy‑to‑use content that helps colleagues deliver a better service to our customers. Working with stakeholders and subject matter experts across the organisation, you’ll make sure content is well governed, properly signed off and written in our tone of voice. You’ll also support improvements to how information is shared internally, help manage document templates, contribute to the publication of key service data and decisions, and make sure important updates are communicated clearly to colleagues.

What You’ll Do

• Researching, writing, and editing content from a range of sources to support colleagues who are resolving complaints for our customers.
• Identifying gaps in our content and being part of a regular content review process, testing and making sure it remains relevant and up to date.
• Helping to improve content quality, consistency and structure so information can be effectively used by colleagues and emerging digital and AI‑powered tools.
• Reviewing existing content to identify what needs updating/changing or if it’s no longer needed.
• Building and maintaining relationships with relevant business areas to ensure an accurate and up to date flow of information.
• Ensuring content is evaluated and signed off by subject matter experts.
• Being comfortable working both as a team but also on your own for periods of time – you’ll be expected to manage your own work and work to tight deadlines, depending upon business need.
• Working closely with the Senior Content Editor to review work and agree priorities.
• Adopting a project management style approach to our priority workstreams and larger pieces of content – setting milestones and tracking progress.
• Working closely with the Knowledge Advisers to get content uploaded – agreeing timescales and how information should be presented on Discovery.
• Ensuring published content meets WCAG 2.2 AA accessibility standards – so we’re compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
• Being flexible and resilient - ready to change what you’re working on at short notice, as required.
• Working closely with IT on developing system enhancements and carrying out testing where appropriate.
• Supporting our decision and data publication work – escalating queries to the Senior Content Editor or Knowledge Manager, as appropriate.

Minimum Criteria

• Experience of creating, editing or maintaining written content, with evidence of producing clear, accurate and well‑structured work.
• Experience of using a content management system, ideally SharePoint Online, to upload, update or manage content.
• Strong written communication skills, including the ability to adapt your style for different audiences and explain information clearly.
• Experience of working with a range of stakeholders, both verbally and in writing, to gather information, agree requirements and achieve outcomes.
• Evidence of managing multiple pieces of work at the same time, such as balancing competing deadlines, tracking progress or prioritising tasks across different projects.

Additional Skills That Would Be an Advantage

• Experience of paired writing and content critiques.
• Experience of video scripting/editing/creation.

Equal Opportunity and Diversity Statements

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We are a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.