Content Designer: Shape Seamless Museum Digital Journeys

Victoria and Albert Museum; England; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Holiday entitlement 29 days

Pension scheme

Life assurance

Family-friendly policies

Free access to major museums

Discounts through benefits platform

Job summary

The Victoria and Albert Museum is seeking a Content Designer to improve audience-centred content experiences across its websites and digital touchpoints. You will interpret insights, data and user research to enhance visitor journeys and ensure content is easy to find and engaging.

Collaborating with Product, Design, and Technology teams, you’ll shape content structure, formats and presentation to meet diverse user needs and organisational priorities across digital and physical experiences.

Qualifications

• Expert in writing in plain language accessible to all users
• Skilled at designing content for diverse user needs
• Identifies user needs through evidence and research
• Prototyping methods from sketches to coded prototypes, to place content in context
• Balances user needs with organisational priorities and business goals
• Experience in multidisciplinary agile product teams

Responsibilities

• Design and improve audience-centred content experiences across V&A digital touchpoints
• Collaborate with Product, Design, Technology and museum colleagues
• Use audience insight and user research to optimise content for accessibility and clarity
• Structure and present information to support key journeys and seamless transitions between digital and physical experiences
• Test and iterate content with users and data to strengthen visitor progression

Skills

Plain language writing

Content design

Information architecture

User research

Prototyping

Stakeholder influence

Multidisciplinary collaboration

Accessibility

Tools

CMS

Analytics tools

Job description

The Victoria and Albert Museum is seeking a Content Designer to improve audience-centred content experiences across its websites and digital touchpoints. You will interpret insights, data and user research to enhance visitor journeys and ensure content is easy to find and engaging.

Collaborating with Product, Design, and Technology teams, you’ll shape content structure, formats and presentation to meet diverse user needs and organisational priorities across digital and physical experiences.