Content Designer - 12 Month FTC

Lloyds Bank plc; Greater London; Hybrid; GBP 73,000 - 81,000; Full time

Benefits offered by this job

Generous pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday + bank holidays

Job summary

Lloyds Bank plc is seeking a Content Designer for a 12 Month FTC in London. The role is hybrid, requiring at least two office days per week and involves shaping the copy, tone, and personality of customer-facing apps and websites.

You will partner with product teams to refine conversations, own content in an agile environment, and ensure accessibility and consistency across channels. Benefits and flexible working options are available.

Qualifications

• Experience as a UX writer or content designer in a multi-disciplinary team.
• Ability to write concise, accessible copy for apps and websites across channels.
• Collaborative mindset and ability to influence product, risk, legal and branding teams.
• Flexible in writing on-brand content in multiple tones of voice.

Responsibilities

• Create engaging, readable, accessible content for digital experiences.
• Develop empathy for users and understand their needs and challenges.
• Own as the content expert in an agile team.
• Think strategically about conversation evolution and link to other experiences.
• Share expertise to shape overall design approach.

Skills

UX writing

Conversation design

Content design

Stakeholder management

Multi-channel writing

Tools

Figma

Job description

End Date Thursday 17 September 2026

Salary Range £72,702 - £80,780

We support flexible working – click here for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary

Job Title: Content Designer - 12 Month FTC

Salary: £72,702 - £80,780

Location: London

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day. Within this team, you’ll combine research and insights with clear people‑focussed language to refine and develop conversations with customers to help them do what they need to do. You’ll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics.

As a Content Designer, it’ll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touch points.
• Promote and demonstrate how effective writing helps customers.

Why join us?

Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities—you’ll find them all here.

What we’re looking for?

• Experience as a UX writer, conversation designer, or content designer.
• Familiarity working in a complex landscape – ideally financial services.
• A collaborative mindset ready to be a part of a busy multi-disciplinary team.
• Flexibility in writing on‑brand content in multiple tones of voice.
• Confidence in writing concise, clear and consistent copy for different channels.
• The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.
• Experience using and collaborating in Design platforms, such as Figma.

Our commitment to diversity and inclusion

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Additional information

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.