Content & Channels Coordinator

Pennon Group Plc; Exeter; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Hybrid Working

Annual Bonus Scheme

Pension Scheme

Flexible Working Options

Healthcare Benefits

Employee Discounts

Annual Leave

Job summary

Pennon Group plc, Exeter based, is hiring a Content & Channels Coordinator to shape internal communications across intranet, video and Viva Engage. You will translate complex business information into clear messages, craft engaging colleague stories and manage content plans in a fast-paced environment.

Join a team focused on engaging colleagues, driving culture and delivering strategic communications. Hybrid working, competitive salary and a strong emphasis on collaboration and impact.

Qualifications

• Experience in Internal Communications, Employee Communications or Corporate Communications.
• Outstanding copywriting, editing and storytelling skills.
• Experience creating content for different audiences and channels.
• Experience managing intranet platforms and digital channels.
• Strong engagement analytics abilities.
• Experience planning and delivering campaigns.
• Video filming and editing experience.
• Excellent organisational and stakeholder management skills.
• Experience with Microsoft 365 tools including SharePoint.

Responsibilities

• Create engaging and impactful content across intranet, newsletters, video and Viva Engage.
• Translate complex business information into clear, audience-focused communications.
• Identify and develop colleague stories that reflect culture, values and objectives.
• Run internal communication channels to keep content relevant and engaging.
• Support planning and delivery of communication campaigns and leadership messages.
• Produce high-quality multimedia content, including filming and editing video content.
• Coordinate communications activity with stakeholders for consistency.
• Monitor engagement metrics and feedback to improve effectiveness.
• Champion best practice and explore new ways to enhance colleague experience.

Skills

Internal Communications

Copywriting

Editing

Storytelling

Intranet management

Content creation

Video editing

Stakeholder management

Microsoft 365

SharePoint

Analytics

Viva Engage

Education

CIPR/IoIC qualification

Tools

Viva Engage

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Content & Channels Coordinator Exeter based Salary: £36,000 - £40,000 per annum Shape the stories that connect our people At Pennon Group, communication is more than sharing information. It's about bringing our purpose to life, celebrating our people, supporting change, and helping colleagues understand how their work makes a difference every day.

What you'll be doing

• Create engaging and impactful content across a range of internal communication channels, including intranet platforms, newsletters, video and Viva Engage.
• Translate complex business information into clear, concise and audience-focused communications that support organisational priorities.
• Identify and develop compelling colleague stories that bring our culture, values, achievements and strategic objectives to life.
• Run our internal communication channels, ensuring content remains relevant, accessible and engaging for colleagues across the Group.
• Support the planning and delivery of communication campaigns, colleague engagement initiatives and leadership communications.
• Produce high-quality multimedia content, including filming, editing and publishing video content to enhance engagement.
• Coordinate communications activity and content plans, working closely with stakeholders to ensure a consistent and joined-up approach.
• Monitor channel performance, engagement metrics and colleague feedback, using insight to continuously improve communication effectiveness.
• Champion best practice and innovation, exploring new ways to enhance colleague experience and drive engagement across our communication channels.

What we're looking for

Essential Experience

• Experience working within Internal Communications, Employee Communications, Content Marketing or Corporate Communications.
• Outstanding copywriting, editing and storytelling skills.
• Experience creating engaging content for different audiences and channels.
• Experience managing or supporting intranet platforms and digital communication channels.
• Strong understanding of employee engagement and internal communication best practice.
• Experience planning and delivering communication campaigns.
• Experience filming and editing video content.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong relationship-building and stakeholder management skills.
• Experience using Microsoft 365 tools, including SharePoint.
• Ability to analyse engagement data and apply insights to improve performance.

Desirable

• Experience supporting Viva Engage or similar enterprise social platforms.
• Experience working across multiple intranet environments.
• Experience within the utilities sector or another highly regulated industry.
• Understanding of communication measurement and analytics.
• Strong visual design skills and understanding of brand guidelines.
• CIPR, IoIC or equivalent communications qualification.

Who will thrive in this role?

• Loves creating engaging content and telling meaningful stories
• Enjoys finding creative ways to connect colleagues with organisational priorities
• Is passionate about digital communications and employee engagement
• Thinks creatively while remaining highly organised
• Uses data and feedback to improve outcomes
• Builds strong relationships and collaborates effectively with stakeholders
• Thrives in a dynamic environment where no two days are the same

Why Pennon?

At Pennon, we're investing in our people, our communities and the future of the essential services we provide. This role offers the opportunity to influence colleague experience across a major UK infrastructure group while developing your career within a high-performing communications function. You'll join a collaborative team where creativity is encouraged, ideas are valued and your work will have visible impact across the organisation.

We believe in rewarding our people for their hard work and dedication. As our you'll enjoy:

• Competitive Salary – Based on experience and skills
• Annual Bonus Scheme – Recognising company performance
• Pension Scheme – Helping you plan for your future
• Hybrid Working – A blend of office and home working, supporting flexibility while maintaining collaboration with your team
• Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible
• Healthcare Benefits – Access to employee assistance programs
• Employee Discounts – On various products and services
• Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 26th November 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.