Content & Channels Coordinator

AquaCare, Company; Exeter; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension scheme

Hybrid working

Flexible hours

Healthcare benefits

Employee discounts

Annual leave

Job summary

Pennon Group in Exeter is seeking a Content & Channels Coordinator to join our Internal Communications team. You will craft engaging content for intranet, newsletters, video and Viva Engage, and help tell the stories that connect thousands of colleagues.

The role requires creative storytelling, digital savviness and strong project management as you translate complex information into clear messages, run channels, support campaigns and measure engagement to drive impact.

Qualifications

• Experience in Internal Communications or Corporate Communications.
• Outstanding copywriting and storytelling skills.
• Experience creating content for different audiences and channels.
• Experience managing intranet and digital channels.
• Strong employee engagement knowledge and practice.
• Experience planning campaigns and filming video content.
• Excellent organisational and stakeholder management skills.

Responsibilities

• Create engaging content across internal channels including intranet, newsletters, video and Viva Engage.
• Translate complex information into clear, audience-focused communications that support priorities.
• Develop colleague stories that bring culture, values and objectives to life.
• Run internal channels ensuring content remains relevant and accessible for colleagues.
• Support planning and delivery of communication campaigns and leadership messages.
• Produce multimedia content including filming and editing video.
• Coordinate communications activity with stakeholders for consistency.
• Monitor engagement metrics and apply insights to improve effectiveness.
• Champion best practice and innovation across channels.

Skills

Internal Communications

Copywriting

Storytelling

Intranet management

Video content

Campaign planning

Stakeholder management

Analytics & insights

Channel management

Education

CIPR/IoIC qualification

Tools

SharePoint

Video editing

Viva Engage

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Content & Channels Coordinator

Exeter based
Salary: £36,000 - £40,000 per annum

Shape the stories that connect our people

At Pennon Group, communication is more than sharing information. It's about bringing our purpose to life, celebrating our people, supporting change, and helping colleagues understand how their work makes a difference every day.

We're looking for a creative, organised and digitally-savvy Content & Channels Coordinator to join our Internal Communications team. This is an exciting opportunity for someone who loves storytelling, thrives in a fast-paced environment, and enjoys creating content that genuinely engages people.

From producing compelling colleague stories and leadership communications to running our internal digital channels, creating video content and supporting major campaigns, you'll play a key role in keeping thousands of colleagues informed, engaged and connected across our businesses.

If you're passionate about content, digital engagement and making communications matter, we'd love to hear from you.

What you’ll be doing

• Create engaging and impactful content across a range of internal communication channels, including intranet platforms, newsletters, video and Viva Engage.

• Translate complex business information into clear, concise and audience-focused communications that support organisational priorities.

• Identify and develop compelling colleague stories that bring our culture, values, achievements and strategic objectives to life.

• Run our internal communication channels, ensuring content remains relevant, accessible and engaging for colleagues across the Group.

• Support the planning and delivery of communication campaigns, colleague engagement initiatives and leadership communications.

• Produce high-quality multimedia content, including filming, editing and publishing video content to enhance engagement.

• Coordinate communications activity and content plans, working closely with stakeholders to ensure a consistent and joined-up approach.

• Monitor channel performance, engagement metrics and colleague feedback, using insight to continuously improve communication effectiveness.

• Champion best practice and innovation, exploring new ways to enhance colleague experience and drive engagement across our communication channels.

What we’re looking for

Essential experience

• Experience working within Internal Communications, Employee Communications, Content Marketing or Corporate Communications.

• Outstanding copywriting, editing and storytelling skills.

• Experience creating engaging content for different audiences and channels.

• Experience managing or supporting intranet platforms and digital communication channels.

• Strong understanding of employee engagement and internal communication best practice.

• Experience planning and delivering communication campaigns.

• Experience filming and editing video content.

• Excellent organisational skills with the ability to manage multiple priorities and deadlines.

• Strong relationship-building and stakeholder management skills.

• Experience using Microsoft 365 tools, including SharePoint.

• Ability to analyse engagement data and apply insights to improve performance.

Desirable

• Experience supporting Viva Engage or similar enterprise social platforms.

• Experience working across multiple intranet environments.

• Experience within the utilities sector or another highly regulated industry.

• Understanding of communication measurement and analytics.

• Strong visual design skills and understanding of brand guidelines.

• CIPR, IoIC or equivalent communications qualification.

Who will thrive in this role?

You’ll be someone who:

Loves creating engaging content and telling meaningful stories

Enjoys finding creative ways to connect colleagues with organisational priorities

Is passionate about digital communications and employee engagement

Thinks creatively while remaining highly organised

Uses data and feedback to improve outcomes

Builds strong relationships and collaborates effectively with stakeholders

Thrives in a dynamic environment where no two days are the same

Why Pennon?

At Pennon, we're investing in our people, our communities and the future of the essential services we provide. This role offers the opportunity to influence colleague experience across a major UK infrastructure group while developing your career within a high-performing communications function.

You’ll join a collaborative team where creativity is encouraged, ideas are valued and your work will have visible impact across the organisation.

We believe in rewarding our people for their hard work and dedication. As you'll enjoy:

• Competitive Salary – Based on experience and skills

• Annual Bonus Scheme – Recognising company performance

• Pension Scheme – Helping you plan for your future

• Hybrid Working – A blend of office and home working, supporting flexibility while maintaining collaboration with your team

• Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible

• Healthcare Benefits – Access to employee assistance programs

• Employee Discounts – On various products and services

• Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 26th November 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.