Contact Supervision Worker

5 Star Recruitment; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

5 Star Recruitment seeks a Contact Supervision Worker in Birmingham to transport and supervise children during contact with parents or carers as outlined in care plans.

You will collect children from placements, ensure safety, and maintain records. The role requires safeguarding awareness, strong communication, and flexibility across Family Time sites. Training and duties may evolve with service needs.

Qualifications

• Supervisory experience in staff management and delivery of services.
• Knowledge of the Children Act 1989 and 2014 and their application.
• Excellent written and verbal communication with stakeholders.
• Good organisational skills and IT literacy for record-keeping.
• Ability to work flexibly across Family Time sites to meet needs.

Responsibilities

• Collect and safely transport children to and from contact venues.
• Supervise contact between children and their parents per procedures.
• Provide written reports on how contact proceeded.
• Report safeguarding concerns to the Contact Manager and social worker.
• Assist with service duty arrangements and attend training as required.
• Use computer applications as required and maintain tidy contact rooms.

Skills

Supervisory experience

Children Act knowledge

Written communication

Organisational skills

IT literacy

Safeguarding awareness

Education

NVQ Level 4 childcare

Social Work England registration

Tools

Computer applications

Job description

About the job Contact Supervision Worker

• Scope and Purpose of Role

Transporting and supervising children and young people in care for contact with their parents, carers or others as identified in the care plan.

• General Duties and Responsibilities
• To collect and safely transport children from their placement to the contact venue and return them when the contact has concluded
• To supervise the contact between the children and their parents and ensure that contact requirements and procedures are followed
• To provide a written report on the required template on how the contact has proceeded
• To report any safeguarding concerns that arose during the contact to the Contact Manager and the allocated social worker.
• To assist with the service duty arrangements
• To use various computer applications as required
• To ensure contact rooms are kept tidy and conform with Health and Safety requirements
• To attend training sessions as and when required
• To carry out any other duties that fall within the scope of the job and the grading

Person Specification:

Education/Qualifications

• A management qualification is desirable such as NVQ Level 4 or equivalent in relevant field along with childcare experience, (If relying on Social Work qualification you will be required to be registered with Social Work England)

Experience

(Relevant work and other experience)

• Supervisory experience of staff.
• Knowledge of principles of working under the Children Act 1989 and 2014.

Skills & Ability

e.g. written communication skills, dealing with the public etc.

• Good organisational skills and computer literate.
• Evidence of good written and verbal skills.
• Ability to form working relationships and network with other staff/services to manage, develop and deliver services.
• Ability to prioritise work for self and others.
• Ability to make decisions.
• Understanding of safeguarding issues and be able to support Senior Contact workers and report to allocated social workers.
• Ability to work flexibly across the Family time sites, in order to meet business needs

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016

Training

Commitment to undertake training for self and enable other staff to participate.