CONTACT REPRESENTATIVE

Military Treatment Facilities under DHA; Lakenheath; On-site; GBP 31,000 - 40,000; Full time

Job summary

The Military Treatment Facilities under DHA in the United Kingdom seeks a dedicated benefits specialist who will serve as the primary point of contact for health benefits programs. You will provide information and guidance on eligible inpatient and outpatient care under USHBP and on civilian TRICARE medical services.

In this role you will handle inquiries by phone, email, or written correspondence, explain benefit options, and support applicants through the verification and enrollment processes

Qualifications

• Experience conveying complex benefits information to diverse audiences.
• Ability to explain eligibility rules and program details clearly.
• Willingness to work in an overseas environment and handle sensitive information.

Responsibilities

• Serve as the primary point of contact for health benefits programs available to eligible beneficiaries.
• Provide information on benefits, coverage, and medical services under USHBP and TRICARE; assist with inquiries by phone, email, or written correspondence.

Skills

Health benefits knowledge

Job description

About the Position

Serves as the point of contact on matters relating to health benefits programs available to eligible beneficiaries. Provides information and assistance based upon personal, written, or telephone inquiries concerning both inpatient and outpatient medical care under the USHBP and medical care from civilian sources under the TRICARE program.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

Who May Apply

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

• 30 Percent or More Disabled Veterans
• Current Civilian Employees of the Defense Health Agency (DHA)
• Current Permanent Department of Defense (DoD) Civilian Employee
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Excepted Service Overseas Family Member Appointment
• Family Member Preference (FMP) for Overseas Employment
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouse Preference (MSP) for Overseas Employment
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Veterans Employment Opportunity Act (VEOA) of 1998

Qualification Requirements

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

SPECIALIZED EXPERIENCE

One-year specialized experience equivalent to the GS-05 grade level in the Federal Service in serving as point of contact on matters relating to health benefits programs available to eligible beneficiaries by providing detailed advice on the benefits covered information concerning available medical services and related matters.

Time in Grade Requirement

Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).