TRICARE Beneficiary Services Representative - Croughton, UK

Leidos; Croughton; On-site; GBP 23,869 - 26,107; Full time

Job summary

Leidos at RAF Croughton, UK, is seeking a TRICARE Beneficiary Services Representative to support active-duty members and families. You will verify enrollments, update PCM data, and guide beneficiaries on benefits, enrollment, and claims in person or by phone.

You will handle basic claims updates, conduct informational briefings, and maintain secure PHI handling while meeting HIPAA requirements and program standards. A strong customer service background is essential.

Qualifications

• High school diploma or GED or equivalent years of experience.
• U.S. Citizenship.
• SOFA/Command-Sponsored status as a dependent of an active-duty service member, DoD employee, or U.S. contractor supporting the DoD.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• Three or more years of customer service experience.

Responsibilities

• Verify Benefits & Enrollment using DOEs and MHS Genesis.
• Make PCM updates following MTF guidelines.
• Educate beneficiaries on TRICARE resources, enrollment, and claims.
• Provide basic claims status updates and support.
• Lead informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
• Record daily activities and OHI information in systems.
• Assess issues and escalate complex cases as needed.
• Maintain HIPAA compliance and confidentiality; complete required training.

Skills

Customer service

Strong communication

Time management

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office

PowerPoint

Outlook

Job description

Make a Difference – Join Our Leidos TRICARE Team at RAF Croughton, UK! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems such as the Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for events such as in/out processing, maternity, and pre‑separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess & Escalate Issues: Evaluate the assistance required and refer or elevate complex issues for resolution.
• Compliance & Confidentiality: Comply with HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete required training on time.
• Collaborate & Support: Assist with remote support, train new team members, and perform other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship.
• SOFA/Command‑Sponsored status as a dependent of an active‑duty service member, DoD employee, or U.S. contractor supporting the DoD.
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1).
• Three or more years of customer service experience.

Essential Skills

• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective at delivering presentations.
• Ability to communicate tactfully with others, both in person and on the phone.
• Self‑starter, able to work independently and with minimal supervision.
• Strong organizational, time‑management, and multitasking abilities.
• High attention to detail.

Preferred Qualifications

• Familiarity with the TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Work background in one or more of the following areas:
  • U.S. military healthcare delivery system or civilian managed care.
  • Medical or clinical environment.
  • MHS Genesis or civilian healthcare systems, medical claims.

Salary

The annual salary for this specific position is $32,000. With a position in the UK, you are also eligible for an annual foreign service premium of $3,000.00.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.