Contact Centre Technology - Capability Lead

JR United Kingdom; Woking; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading company in contact center technology seeks a Capability Lead to build and lead a new consulting practice. With a strong background in voice solutions, the candidate will define strategies, build teams, and integrate services, driving innovation in a hybrid working environment.

Qualifications

• Deep expertise in contact center technology.
• Experience with platforms like NICE, Genesys, Cisco, Avaya.
• Familiarity with Microsoft Teams and Dynamics 365.

Responsibilities

• Define go-to-market strategy and build technical service offering.
• Hire and lead a team to develop managed services.
• Embed contact center capabilities into wider business proposition.

Skills

Commercial acumen

Technical knowledge of voice solutions

Experience with communication platforms

Cloud platforms knowledge (Azure)

Leadership skills

Job description

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Contact Centre Technology - Capability Lead, woking

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Client:

Talent Locker

Location:

woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.