Contact Centre Technology - Capability Lead

JR United Kingdom; London; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

Une entreprise de conseil, partenaire Gold Microsoft, recherche un Capability Lead pour diriger la pratique des technologies de centres d'appels. Le poste offre l'opportunité de créer une nouvelle pratique, en définissant la stratégie et en bâtissant une équipe. Le candidat doit avoir une expertise dans les technologies de centres d'appels et être à l'aise avec des plateformes comme Microsoft Teams et Dynamics 365. Le salaire proposé est compétitif, entre £120k et £140k avec un bonus.

Qualifications

• Expérience dans le domaine des technologies de centres d'appels.
• Forte capacité à diriger et construire une équipe.
• Connaissance des architectures de solutions modernes.

Responsibilities

• Définir la stratégie d'entrée sur le marché.
• Construire et gérer une équipe technique.
• Intégrer les capacités de centres d'appels dans l'offre d'entreprise.

Skills

Expertise en technologies de centres d'appels

Connaissance des plateformes de communication

Compétences en stratégie commerciale

Acumen commercial

Connaissance des solutions de cloud

Tools

Microsoft Teams

Dynamics 365

IVR

Genesys

Cisco

Avaya

Job description

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Contact Centre Technology - Capability Lead, london

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Client:

Talent Locker

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.