Contact Centre Technology - Capability Lead

JR United Kingdom; Stockport; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading Microsoft Gold Partner is seeking a Capability Lead for Voice & Contact Centre Technology to establish a new consulting practice. This role offers an excellent salary package and the chance to shape a critical service offering from inception while based in Stockport or remotely. Candidates should have significant expertise in contact centre technology and be adept in various communications platforms.

Qualifications

• Proven expertise in managing contact centre technologies and solutions.
• Experience leading teams and defining go-to-market strategies.
• Familiarity with various telecom platforms and modern voice solutions.

Responsibilities

• Build and lead a consulting practice from scratch.
• Define the go-to-market strategy for the contact centre offering.
• Collaborate with sales, delivery, and product teams on implementation.

Skills

Contact Centre Technology Expertise

Commercial Acumen

Microsoft Technology Knowledge

Tools

Microsoft Teams

Dynamics 365

Azure

Genesys

Cisco

Avaya

NICE

Job description

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Contact Centre Technology - Capability Lead, stockport

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Client:

Talent Locker

Location:

stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.