Contact Centre Technology - Capability Lead

JR United Kingdom; Liverpool; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

Une entreprise partenaire Microsoft bien établie recherche un Capability Lead en technologie de centre de contact pour construire une nouvelle pratique. Le rôle implique la définition de la stratégie commerciale, la gestion des solutions et le recrutement d'une équipe. Cette position offre une grande flexibilité de travail, avec des bureaux à Londres et une option de télétravail.

Qualifications

• Expérience en technologies de centre de contact et en télécommunications.
• Familiarité avec des plateformes comme Azure et Microsoft Teams.
• Antécédents en intégration et gestion d'infrastructure vocale hybride.

Responsibilities

• Développer et diriger une nouvelle pratique autour des technologies de centre de contact.
• Définir la stratégie de mise sur le marché et construire l'offre technique.
• Recruter et diriger une équipe tout en collaborant avec les équipes de vente et de produit.

Skills

expertise en technologie de centre de contact

connaissance des plateformes de communication

acumen commercial

connaissance technique des solutions vocales

Job description

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Contact Centre Technology - Capability Lead, liverpool

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Client:

Talent Locker

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.