Contact Centre Technology - Capability Lead

JR United Kingdom; Peterborough; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading Microsoft Gold Partner is seeking a Capability Lead for their new consulting branch focused on Voice & Contact Centre Technology. In this high-impact role, you'll be responsible for shaping the practice, defining strategies, and driving service development, leveraging your deep expertise in telecoms and contact centre solutions. This position offers a competitive salary alongside benefits, with flexible home-working arrangements.

Benefits

Bonus Structure

Home Working Flexibility

Comprehensive Benefits Package

Qualifications

• Expertise in modern voice and contact centre solutions.
• Experience with platforms such as Genesys and Cisco.
• Familiarity with cloud platforms like Azure.

Responsibilities

• Define go-to-market strategy and build technical service offering.
• Hire and lead a team for the new practice.
• Integrate contact centre capabilities into the overall business.

Skills

Contact Centre Technology

Telecoms Landscape

Microsoft Teams

Communication Platforms

Education

Experience in Consulting or Vendor Environment

Deep Technical Knowledge in Voice Solutions

Job description

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Contact Centre Technology - Capability Lead, peterborough

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Client:

Talent Locker

Location:

peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.