Contact Centre Technology - Capability Lead

JR United Kingdom; Nottingham; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading Microsoft Gold Partner in Nottingham seeks a Capability Lead in Contact Centre Technology to drive a new consulting practice. The role involves defining strategies, building services, and leading teams. Ideal candidates will have extensive experience in contact centre technologies and strong commercial acumen.

Qualifications

• Deep expertise in contact centre technology.
• Experience in leading teams and shaping business strategies.
• Strong awareness of telecoms landscape and communication platforms.

Responsibilities

• Drive the vision and operations of the new consulting practice.
• Define go-to-market strategy and build technical service offerings.
• Hire and lead a team in the contact centre space.

Skills

Leadership

Technical Knowledge

Commercial Acumen

Education

Experience in voice and contact centre technology

Familiarity with cloud platforms like Azure

Tools

Microsoft Teams

Dynamics 365

Genesys

Avaya

Cisco

NICE

Job description

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Contact Centre Technology - Capability Lead, Nottingham

Client:

Talent Locker

Location:

Nottingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, Nottingham based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a Nottingham office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.