Contact Centre Technology - Capability Lead

JR United Kingdom; Oxford; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading consulting firm is launching a new practice focused on contact centre technology and seeks a Capability Lead to build and manage this initiative. The role requires deep expertise in telecommunications and the ability to shape go-to-market strategies while leading a team to deliver innovative solutions.

Qualifications

• Deep expertise in contact centre technology.
• Experience with communication platforms and technologies.
• Familiarity with cloud platforms and hybrid voice infrastructure.

Responsibilities

• Define go-to-market strategy and build technical service offering.
• Hire and lead a team in a new consulting practice.
• Work closely with sales, delivery, and product teams.

Skills

Leadership

Technical knowledge of contact centre solutions

Commercial acumen

Expertise in telecoms landscape

Tools

Azure

Microsoft Teams

Dynamics 365

IVR

Genesys

Cisco

Avaya

Job description

Social network you want to login/join with:

Contact Centre Technology - Capability Lead, oxford district

col-narrow-left

Client:

Talent Locker

Location:

oxford district, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.