Contact Centre Sales Team Leader

Butlins; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

Butlins is seeking a motivated Sales Team Leader for their vibrant Contact Centre. The ideal candidate will have experience in leading sales teams, driving results, and inspiring sales advisors to achieve targets. This full-time role requires strong communication skills, flexibility in shift patterns, and a passion for customer service.

Qualifications

• Experience in leading sales teams in contact centre, hospitality, or retail.
• Ability to motivate and engage a team effectively.
• Strong analytical skills to utilize data insights.

Responsibilities

• Lead a team of sales advisors to exceed targets and deliver guest experiences.
• Coaching team members through one-on-ones and team huddles.
• Manage escalated customer calls and resolve issues professionally.

Skills

Sales Management

Coaching

Communication

Solution-Oriented

Job description

Client:

Butlins

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

09809dfbba6e

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

About the Role

We’re on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlin’s. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences.In this role, your core focus will be on performance and results. You’ll take ownership of a team handling inbound enquiries, turning interest into bookings and ensuring every interaction adds value. You’ll set clear, ambitious KPIs and use data insights to guide performance conversations and shape development plans.Coaching will be central to your leadership style. You’ll hold regular one-to-ones, lead energising team huddles, and ensure your team feels confident, capable, and ready to deliver every day. From handling escalations with professionalism to resolving objections with a customer-first mindset, you’ll set the tone for excellence. Reporting into the Sales and Service Manager, you’ll also receive tailored development support, regular feedback, and access to leadership coaching, helping you continue to grow your career within Butlin’s. About You You’ll be someone who gets excited about achieving sales targets, creating high-energy team environments, and delivering results. Whether you’ve led in a contact centre, retail, hospitality, or another fast-paced setting, you’ll understand what it takes to drive commercial success while keeping the team motivated and engaged.You naturally coach and inspire others, celebrating the wins and guiding team members through challenges. You’re confident managing escalated calls and tricky situations, turning potential issues into positive experiences. Data doesn’t intimidate you - in fact, you use it to understand what’s working, where support is needed, and how to make impactful decisions.What sets you apart is your commercial mindset and adaptability. You’re quick-thinking, solutions-focused, and ready to roll up your sleeves to support the team whenever needed. With strong communication skills and a genuine passion for sales, you’ll bring both heart and hustle to this leadership role. Shift Patterns Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.

About the Role

We’re on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlin’s. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences.In this role, your core focus will be on performance and results. You’ll take ownership of a team handling inbound enquiries, turning interest into bookings and ensuring every interaction adds value. You’ll set clear, ambitious KPIs and use data insights to guide performance conversations and shape development plans.Coaching will be central to your leadership style. You’ll hold regular one-to-ones, lead energising team huddles, and ensure your team feels confident, capable, and ready to deliver every day. From handling escalations with professionalism to resolving objections with a customer-first mindset, you’ll set the tone for excellence. Reporting into the Sales and Service Manager, you’ll also receive tailored development support, regular feedback, and access to leadership coaching, helping you continue to grow your career within Butlin’s. About You You’ll be someone who gets excited about achieving sales targets, creating high-energy team environments, and delivering results. Whether you’ve led in a contact centre, retail, hospitality, or another fast-paced setting, you’ll understand what it takes to drive commercial success while keeping the team motivated and engaged.You naturally coach and inspire others, celebrating the wins and guiding team members through challenges. You’re confident managing escalated calls and tricky situations, turning potential issues into positive experiences. Data doesn’t intimidate you - in fact, you use it to understand what’s working, where support is needed, and how to make impactful decisions.What sets you apart is your commercial mindset and adaptability. You’re quick-thinking, solutions-focused, and ready to roll up your sleeves to support the team whenever needed. With strong communication skills and a genuine passion for sales, you’ll bring both heart and hustle to this leadership role. Shift Patterns Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.

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Created on 25/06/2025 by TN United Kingdom