Contact Centre - Outbound sales

Optical Express; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Optical Express as an Outbound Sales Specialist in Glasgow City Centre. You will engage with patients interested in refractive treatments, converting leads into consultations. With a focus on exceptional customer experience, you will thrive in a supportive environment with clear progression routes. Enjoy modern working conditions and benefits like free laser eye surgery and generous leave.

Benefits

29 days annual leave (pro-rata)

Free Laser Eye Surgery

Free eye tests

Discounted prescription eye wear

Generous friends and family discount scheme

Full training on refractive treatments

Clear progression routes for top performers

Qualifications

• Experience in outbound sales or high-contact customer service role.

Responsibilities

• Contact patients interested in refractive treatments.
• Make outbound calls to patients and convert leads.
• Meet and exceed KPIs and conversion targets.

Skills

Communication

Persuasion

Resilience

Motivation

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Optical Express

Location: Glasgow City Centre – Office based

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

The culture extends to our local communities through our range of charitable and environmental projects. We focus on doing what is right for our patients, colleagues, local communities, and our planet.

Role responsibilities:

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role involves converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Build trust and rapport, guiding patients through the consultation booking journey.
• Take ownership of every interaction, ensuring a positive and informative experience.

What we are looking for:

• A driven individual with a target-focused mindset.
• Experience in outbound sales or a high-contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivation, and a hunger to succeed.

What’s in it for you?

• State-of-the-art, modern working environments
• 29 days annual leave (pro-rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers

This is a fantastic opportunity to join an established organization where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Hospitals and Health Care

Referrals increase your chances of interviewing at Optical Express by 2x.

Sign in to set job alerts for “Outbound Sales Specialist” roles.