Call Centre Agent – Outbound Sales

Optical Express Group; Glasgow; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a forward-thinking company as a Contact Centre Outbound Sales representative, where your role will focus on engaging with patients interested in refractive treatments. This position is about converting warm leads into consultations by understanding patient needs and showcasing the value of exceptional eye care services. With a commitment to excellence and a supportive team environment, you will have the opportunity to thrive in a modern workplace that values growth and development. Enjoy a competitive bonus structure and a range of attractive perks, including free laser eye surgery and generous discounts for friends and family. This is your chance to make a meaningful impact in the lives of patients while advancing your career.

Benefits

Excellent uncapped bonus structure

State of the art working environment

29 days annual leave (pro rata)

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Full training on refractive treatments

Clear progression routes

Pension scheme

Qualifications

• Experience in outbound sales or high-contact customer service roles.
• Strong communication and persuasion skills are essential.

Responsibilities

• Contact patients interested in refractive treatments to convert leads.
• Deliver outstanding customer experiences while meeting KPIs.

Skills

Outbound Sales Experience

Customer Service Skills

Communication Skills

Persuasion Skills

Target-focused Mindset

Job description

Title: Contact Centre – Outbound Sales

Hours: 40 hours per week, Full Time

Location: Glasgow City Centre – Office based

Salary: £25,396 plus bonus ( OTE £26,700 )

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role Responsibility:

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently hit KPIs and conversion targets.
• Build trust and rapport, guiding patients through the consultation booking journey.
• Take ownership of every interaction, ensuring a positive and informative experience.

What We Are Looking For:

• A driven individual with a target-focused mindset.
• Experience in outbound sales or a high-contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivation, and a hunger to succeed.

What’s In It For You?

• Excellent uncapped bonus structure
• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.