Contact Centre Associate

Jonathan Lee Recruitment Ltd; Wednesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A forward-thinking recruitment consultancy in the United Kingdom is looking for a Contact Centre Associate. In this role, you will deliver exceptional customer service and play an integral part in fostering relationships with clients. The ideal candidate will have excellent interpersonal skills, a customer-focused mindset, and the ability to solve problems proactively. Join a company that values your growth and professional development while contributing to meaningful customer experiences.

Qualifications

• Excellent interpersonal skills to build rewarding relationships with customers.
• Proactive approach to problem-solving and ability to think on your feet.
• Customer-focused mindset with a passion for outstanding service.
• Adaptability and creativity to thrive in a dynamic environment.
• Strong drive and enthusiasm to contribute to the company's success.

Responsibilities

• Serve as the first point of contact for customers, delivering exceptional service.
• Process customer orders and quotes efficiently and accurately.
• Build strong relationships with customers and understand their needs.
• Collaborate with sales teams to share insights and develop solutions.
• Exceed customer expectations and enhance overall experience.

Skills

Interpersonal skills

Problem-solving

Customer-focused mindset

Adaptability

Enthusiasm

Job description

Step into a role where your customer‑centric mindset will be celebrated and rewarded as you join a forward‑thinking company that places its customers at the heart of everything they do. As a Contact Centre Associate, you will have the opportunity to make a meaningful impact, providing world‑class service and contributing to the company's growth and success.

What You Will Do

• Serve as the first point of contact for customers, delivering exceptional service and creating a positive first impression.
• Process customer orders and quotes efficiently and accurately.
• Represent the company professionally and outline the benefits of its services to customers.
• Build strong relationships with customers, understanding their needs and objectives.
• Collaborate with sales teams to share insights and help develop tailored solutions for customers.
• Positively contribute to the company's growth by exceeding customer expectations and enhancing their overall experience.

What You Will Bring

• Excellent interpersonal skills to build and maintain rewarding relationships with customers.
• A proactive approach to problem‑solving and the ability to think on your feet.
• A customer‑focused mindset with a passion for delivering outstanding service.
• Adaptability and creativity to thrive in a dynamic and evolving environment.
• A strong drive and enthusiasm to contribute to the company's success.

This company is committed to providing a welcoming and inclusive environment that values innovation, collaboration, and customer satisfaction. As a Contact Centre Associate, you will play an integral role in supporting the company's mission to build lasting partnerships with its customers and help them achieve their goals. Your contributions will directly impact the company's ability to grow and succeed in its industry.

Location

This exciting opportunity is based in a vibrant and accessible location, offering convenience and a great working environment.

Interested?

Don't miss the chance to be part of a company that values your growth and professional development. Apply today to become a Contact Centre Associate and start your journey towards a rewarding career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.