Contact Centre Advisor-Sales

TN United Kingdom; Basildon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Contact Centre Advisor für einen 12-monatigen befristeten Vertrag. In dieser Rolle sind Sie für die Bearbeitung von Kundeninteraktionen verantwortlich, sowohl telefonisch als auch digital, und bieten zusätzlich persönlichen Service an unserem Trade Counter. Sie werden Teil eines engagierten Teams, das sich für hervorragenden Kundenservice einsetzt und dabei eine professionelle, aber gesellige Arbeitsumgebung pflegt. Nutzen Sie diese Gelegenheit, um Ihre Fähigkeiten in einem schnelllebigen Umfeld weiterzuentwickeln und gleichzeitig zur Kundenzufriedenheit beizutragen.

Benefits

25 Tage Jahresurlaub

Subventionierte private Gesundheitsversorgung

Entwicklung und Schulung

Wohlfühlunterstützung

Discretionary annual performance bonus

Mitarbeiterrabatte

Teambuilding-Events

Qualifications

• Erfahrung im Kundenservice und in der Kundenbetreuung.
• Gute Kenntnisse in MS Office, insbesondere Excel und Word.

Responsibilities

• Bereitstellung hervorragender Kundenservice über Telefon und digitale Kanäle.
• Bearbeitung und Lösung von kundenbezogenen Problemen und Beschwerden.

Skills

Kundenservice

MS Office

Problemlösungsfähigkeiten

Anpassungsfähigkeit

Planungs- und Organisationsfähigkeiten

Job description

About the Role

We are seeking a Contact Centre Advisor to work within the Contact Centre on a 12-month fixed-term contract. The team is dynamic, energetic, and hardworking, vital within our fast-paced environment. We pride ourselves on encouraging best practices and supporting each other to perform at our best.

The role involves handling customer interactions via phone and digital channels, with an element of face-to-face customer service at our Trade Counter. This face-to-face aspect allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively.

We maintain a professional, committed, yet fun and sociable environment.

Accountabilities

• Demonstrate exceptional customer service skills
• Deliver high standards of service to existing and potential customers
• Establish effective relationships with our carrier partners
• Handle and resolve delivery-related customer issues
• Identify and respond to sales opportunities
• Generate sales through service, technical knowledge, and selling skills
• Upsell ancillary products when beneficial
• Work proactively as part of the team to meet performance standards
• Manage enquiries and resolve problems, including complaints
• Be responsive and proactive to customer needs
• Deliver excellence in customer handling and processing, acting as Brand Ambassadors

About You

• Good knowledge of MS Office, including Excel and Word
• Problem-solving skills
• Adaptability
• Planning and organisational skills

Benefits

• 25 days annual leave plus public Bank Holidays
• Annual development and training (40 hours per employee) with career progression opportunities
• Subsidised private healthcare for employees and families
• Wellbeing support via Health Shield, including medical cost claims, counselling, GP services, and NHS-approved wellbeing app
• Discretionary annual performance bonus
• Monthly WOW awards for outstanding contributions
• Staff suggestion scheme with rewards
• Staff discount on products
• Long service awards
• Annual team-building and social events