Contact Centre Advisor

First Choice Homes Oldham; Oldham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Private health insurance

Employee Assistance Programme

Pension scheme

Healthcare cash plan

Gym membership discount

Wellbeing room on-site

Long service awards

Job summary

First Choice Homes Oldham is seeking a Contact Centre Advisor to join our team and play a vital role in supporting residents with repairs, enquiries and urgent issues.

You will work in a busy, fast-paced environment answering calls between 8am and 6pm, 37 hours per week, with a permanent contract and a strong focus on delivering a professional, helpful service.

The role offers a generous benefits package aimed at wellbeing and work-life balance.

Qualifications

• Strong customer service skills and ability to handle calls in a fast-paced environment.
• Experience logging repairs, chasing progress and coordinating with contractors.
• Excellent communication and problem-solving abilities.

Responsibilities

• Logging new repair requests
• Chasing existing repairs
• Supporting residents with enquiries
• Liaising with contractors and internal teams
• Handling complaints and urgent issues

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Calm under pressure

Job description

First Choice Homes Oldham (FCHO) has an exciting opportunity for Contact Centre Advisors to join our team and play an important role in supporting our customers.

Our Contact Centre is often the first point of contact for our residents, helping them with repairs, enquiries and urgent issues. In this role you’ll make a real difference by providing a helpful, professional and efficient service to people across our communities.

Working hours

We currently have the following opportunities available:

• 1 full time Permanent Vacancy 37 hours per week.

Working hours fall between 8am and 6pm.

The impact you’ll make

As a Contact Centre Advisor you will handle a wide range of calls from residents and partners, helping resolve issues and ensuring customers receive the support they need.

This is a busy and fast paced environment, where you willhandle many calls eachday, including:

• Logging new repair requests
• Chasing existing repairs
• Supporting residents with enquiries
• Liaising with contractors and internal teams
• Handling complaints and urgent issues

You’ll need to stay calm under pressure, listen carefully to customers and work quickly to find solutions.

What we’re looking for

You don’t necessarily need previous housing or contact centre experience, but you must have strong customer service skills and be comfortable taking calls throughout the day and working in a fast paced environment.

• Excellent communicators who enjoy helping people
• Calm and professional when dealing with challenging situations
• Able to work quickly and manage multiple requests
• Good at problem solving and prioritising tasks
• Team players who support colleagues and work collaboratively
• Clear Communication skills and the ability to deal with queries efficiently

What’s In It for You?

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development:

• A salary of £26,989per annum
• 30 days’ annual leave and 8 bank holidays (pro-rated for part-time colleagues)
• Option to purchase additional annual leave
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option
• Healthcare cash plan covering dental, optical, and physiotherapy treatments
• Private health insurance
• Employee Assistance Programme (EAP) offering 24-hour confidential support
• Doctorline – 24/7 worldwide GP access for you and your family
• Access to our colleague benefits platform, offering discounts on major retailers and wellbeing tools
• Discounted gym membership
• Professional subscriptions paid (where essential for the role)
• Enhanced maternity, paternity, adoption and sick pay
• Access to our on-site wellbeing room and on-site café
• Long Service awards

Interested?

Interview and assessment to be confirmed.

Please note, we reserve the right to close this vacancy early should we receive a high volume of applications.

The Company

At First Choice Homes Oldham, we’re all about being a community anchor organisation and making a positive difference where we work.

Our dedicated team delivers this every day through good quality, affordable homes, excellent services and thriving communities for customers living in our 11,500 homes across Oldham and surrounding boroughs.

We’re a significant employer in the local area and we’re ambitious to grow. We ensure colleagues enjoy working at FCHO, are developed and can build careers for successful futures.

Join us and become a part of a team passionate about providing homes we are proud of and improving lives.

The Benefits

30 days holiday

Family friendly policies

Our People

• Chris Goode
• Project Manager, Investment Delivery

"I've had great opportunities to learn and progress by working with internal and external partners to make a real difference to our homes and customers' lives."

“I enjoy helping our customers and working across teams to provide essential services for their homes.”

“There are so many opportunities to learn and develop new skills.”