Contact Centre Advisor

TipTopJob; Bournemouth; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Stonewater is a leading housing provider. Our Contact Centre Advisors handle a wide range of enquiries across repairs, income, tenancy management, lettings and allocations, delivering first-time resolutions and exceptional service.

This role is hybrid, with time at our Bournemouth Hub and home working after probation. You will join a supportive team that values resilience, clear communication, and the ability to manage multiple systems confidently.

Qualifications

• Excellent customer service skills.
• Able to work under pressure and help people.
• Resilient, empathetic and a great communicator.
• Organised, focused and able to meet targets.
• Confident using multiple systems.

Responsibilities

• Handle a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations.
• Provide first-time resolutions and exceptional service for customers.
• Work within our hybrid model connecting Bournemouth Hub with home working.

Skills

Customer service

Communication

Empathy

Resilience

Organisation

Systems literacy

Tools

CRM systems

Job description

Location: While this role is hybrid (60:80 based at our Bournemouth Hub and the rest from home), youll initially be office:based until youve successfully completed your probation period.

Salary: A GBP 26,227.50 per annum

Hours per week: 37.5, 25 and 18.5

If youre looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone : its about helping people, problem solving, supporting communities, and being part of a team that cares.

We have the following opportunities available;

• x 2 Permanent, Full Time (37.5 hours per week)
• Permanent, Part Time (25 hours per week)
• Permanent, Part Time (18.5 hours per week)

Why youll love working with us

• A varied, exciting role
• Fast paced, challenging and rewarding
• A supportive, friendly team culture
• A place where your development truly matters
• Huge opportunities to grow your career

At Stonewater, youll join a team where people build long, fulfilling careers. Its a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through lifes ups and downs.

Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology : skills that open doors to new roles, new industries, and new futures.

What Youll Be Doing

Youll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. Youll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living.

Our hybrid approach means youll enjoy the best of both worlds : connection and collaboration at our Bournemouth Hub, and flexibility to work from home once youre confident in the role and meeting your goals.

Are You

• Able to deliver an excellent customer service experience
• Thrive under pressure and enjoy helping people
• Resilient, empathetic and a great communicator
• Organised, focused and able to meet targets
• Confident using multiple systems
• then wed love to hear from you If you have worked in a contact centre before that is just a bonus

Working Hours

Shift pattern covering:

• Monday:Friday, 8am:8pm
• Saturday, 9am:1pm

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house:building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

Were looking for like:minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.