Consumer Insights Coordinator

Unilever; Wirral; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

A leading consumer goods company is seeking a Consumer Insights Coordinator at their state-of-the-art R&D facility in Port Sunlight, Wirral. This full-time temporary role involves representing consumer insights in innovation teams, executing studies, and presenting findings to guide product development. The position offers a competitive salary and a mix of remote and onsite working in a vibrant team environment.

Benefits

Free onsite parking

Discounted staff shop products

Access to site clubs (e.g. Book Club, Running)

Catering outlets for daily meals

Qualifications

• Experience presenting results from studies to a mixed audience.
• Skills in market research studies.
• Relevant degree considered.

Responsibilities

• Represent the consumer voice in R&D team.
• Design studies to answer R&D team questions.
• Execute studies & present results with conclusions.

Skills

Excellent communication skills

Human research/market research studies skills

Experience interrogating data

Ability to extract insights from data

MS Office skills

Market research tools knowledge

Basic knowledge of product sensory testing

Use of AI research tools

Experience presenting results

Education

Relevant degree subject (Psychology, Sociology, or Social Science)

Job description

Manpower are currently seeking an interim Consumer Insights Coordinator to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based at our client’s scientific Research & Development facility in Port Sunlight Village, Wirral easily accessible by train and car. This is a full-time temporary role to run until the end of September 2025, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying between £29,719 - £35,871 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

The consumer insight function in R&D is responsible for providing consumer understanding to research teams so they can make appropriate decisions on product development.

The job holder will be the consumer representative in innovation teams and will execute consumer studies required to help R&D teams make the right decisions to meet consumer needs.

Key Accountabilities

• Represent the consumer voice in R&D team
• With line manager, design studies to answer R&D team’s questions
• Prepare agency briefing documents.
• Execute studies with agencies – ensure products are ready for test, prepare documentation for test
• Able to coordinate activities for fieldwork – e.g. liaising with agencies, creating questionnaire/discussion guides, making sure products are ready.
• Summarise results from agency
• Extracting key messages from data.
• Present results to teams with conclusions or recommendations.
• Support other team members with studies as required

Key Requirements

• Human research/market research studies skills. Would consider those who have obtained these skills from a relevant degree subject (such as Psychology, Sociology or another Social Science)
• Experience interrogating data
• Experience presenting results from studies to a mixed audience
• Excellent communication skills.
• High level MS office skills
• Knowledge and experience of market research tools – qualitative, quantitative testing
• Basic knowledge of product sensory testing
• Ability to extract insights from data
• Use of AI research tools preferred

Additional Information

Port Sunlight working environment:

• Free onsite parking
• Staff shop discounted products
• Working in state-of-the-art laboratory and pilot plant facilities
• Free parking onsite
• 5 mins walk to train station serving Liverpool & Chester
• 20-minute drive from Liverpool city centre/30-minutes drive from Chester
• Disabled parking
• In the heart of picturesque Port Sunlight village
• There are also several site clubs available to join covering a range of topics including Book Club, Running, Choir, Pool, Genealogy and much more.
• The sites have three catering outlets which provide a range of hot and cold food and drinks daily.
• In addition there are a range of vending machines and cold water dispensers around the site accessible throughout the day.