Consumer Insights Coordinator

JR United Kingdom; Wirral; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

A global FMCG client seeks an interim Consumer Insights Coordinator for a full-time temporary role at a leading research facility in Port Sunlight, Wirral. The role involves representing consumer interests in product development, executing studies, and presenting insights to ensure consumer needs are met. A competitive salary is offered, along with an opportunity to work in a collaborative and innovative environment.

Benefits

Free onsite parking

Staff shop discounted products

State-of-the-art laboratory facilities

Site clubs for various interests

Catering outlets with food options

Qualifications

• Skills in human and market research, ideally from a relevant degree.
• Experience in data interrogation and presenting results to audiences.
• High proficiency in MS Office is required.

Responsibilities

• Represent consumer voice in R&D team and design relevant studies.
• Execute studies with agencies and summarize results with key messages.
• Present findings and recommendations to teams.

Skills

Human research

Market research

Data interrogation

Presentation skills

MS Office skills

Knowledge of market research tools

Extracting insights from data

Use of AI research tools

Education

Degree in Psychology, Sociology, or Social Science

Job description

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Manpower are currently seeking an interim Consumer Insights Coordinator to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based at our client’s scientific Research & Development facility in Port Sunlight Village, Wirral easily accessible by train and car. This is a full-time temporary role to run until the end of September 2025, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying between £29,719 - £35,871 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

The consumer insight function in R&D is responsible for providing consumer understanding to research teams so they can make appropriate decisions on product development.

The job holder will be the consumer representative in innovation teams and will execute consumer studies required to help R&D teams make the right decisions to meet consumer needs.

Key Accountabilities

• Represent the consumer voice in R&D team
• With line manager, design studies to answer R&D team’s questions
• Prepare agency briefing documents.
• Execute studies with agencies – ensure products are ready for test, prepare documentation for test
• Able to coordinate activities for fieldwork – e.g. liaising with agencies, creating questionnaire/discussion guides, making sure products are ready.
• Summarise results from agency
• Extracting key messages from data.
• Present results to teams with conclusions or recommendations.
• Support other team members with studies as required

Key Requirements

• Human research/market research studies skills. Would consider those who have obtained these skills from a relevant degree subject (such as Psychology, Sociology or another Social Science)
• Experience interrogating data
• Experience presenting results from studies to a mixed audience
• High level MS office skills
• Knowledge and experience of market research tools – qualitative, quantitative testing
• Basic knowledge of product sensory testing
• Ability to extract insights from data
• Use of AI research tools preferred

Additional Information

Port Sunlight working environment:

• Free onsite parking
• Staff shop discounted products
• Working in state-of-the-art laboratory and pilot plant facilities
• Free parking onsite
• 5 mins walk to train station serving Liverpool & Chester
• 20-minute drive from Liverpool city centre/30-minutes drive from Chester
• Disabled parking
• In the heart of picturesque Port Sunlight village
• There are also several site clubs available to join covering a range of topics including Book Club, Running, Choir, Pool, Genealogy and much more.
• The sites have three catering outlets which provide a range of hot and cold food and drinks daily.
• In addition there are a range of vending machines and cold water dispensers around the site accessible throughout the day.