Consumer Insight and Experience Manager

Cancer Research UK (CRUK); Greater London; Hybrid; GBP 39,000 - 44,000; Full time

Job summary

Cancer Research UK is seeking a Consumer Insight and Experience Manager to join the Data, Insight and Performance directorate on a 12-month fixed-term contract. You will lead insight projects, translate findings into actionable recommendations, and collaborate with Marketing, Fundraising and Engagement to inform strategies.

The role requires strong research expertise, stakeholder influencing skills, and the ability to manage end-to-end projects in a hybrid London setting.

Qualifications

• Experience with quantitative and qualitative market research techniques.
• Ability to translate insights into actionable recommendations.
• Strong stakeholder management skills.
• Experience managing research projects end-to-end.
• Agency management experience.

Responsibilities

• Manage primary and secondary insight research projects, including commissioning agencies, objectives, timelines, costs, and data quality checks.
• Carry out end-to-end market research projects in-house, developing materials, sampling, analysis and report writing.
• Develop relationships with internal stakeholders and provide guidance on insight projects to meet goals.
• Collaborate across teams to provide joined-up delivery and understanding of insight.
• Oversee the insight products and tools for value optimization.

Skills

Quantitative research

Qualitative research

Stakeholder management

Data analysis

Survey design

Education

Bachelor's degree in market research or related field

Tools

SPSS

Excel

PowerPoint

Job description

Consumer Insight and Experience Manager

Salary: £39,000– £44,000plus benefits

Reports to: Senior Consumer Insight and Experience Manager

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London with High flexwith 1-2 days in the office,

Closing date: 9th September 2026at 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UKis not able tooffer visa sponsorship.

Recruitment Process: Initial screening call and competency based interview

At Cancer Research UK, we exist to beat cancer.

We’relooking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorateon an 12-month fixed-termcontract covering an internal secondment.This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement are informed by robust consumerinsightand a strong understanding of audience needs, motivations and experiences.

Working alongsidetheSenior Managersinthe Consumer Insight and Experienceteam,you’llleadinsight projects to understand the attitudes andbehavioursof our audiences and translate insight into actionable recommendations to inform proposition development and strategies.

You’llcombine strong researchexpertisewith excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across theorganisation.

What will I be doing?

• Manage primary and secondary insight research projects,including commissioning market research agencies,establishingclear projectobjectives,managing project timelines,andoverseeing costs and data quality checks to ensure projects deliver robust and actionable research findings
• Carry out end-to-end market research projects in-house, managing development of research materials, sampling,analysisand report writing
• Developstrong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the mostappropriate insightprojects orprogrammesof work to meet their goals.
• Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight
• Work as part of the Consumer Insight and Experience team to manage the package of insight products and tools (including trackingprogrammesandSupporter Panel) ensuring the value of these tools isoptimised.

What are we looking for?

• Extensive experience of using quantitative and qualitative market research techniques todrive actionableinsight
• Significant experienceofinsight project deliveryincluding writing briefswith clear, agreed objectivesand delivering actionable outputs
• Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence and negotiate at all levels
• Consumer focusedand outward looking, with astrategic and analytical mindsetandability to identifybroad themes from data
• Strong communicationskills with the ability to communicate insight effectively to colleagues of all levels in both formal and informal environments
• Proven experience of agency management
• Excellent project management and planning skills with ability to prioritise workload and manage ambiguity
• Strong core market research skills including survey writing & discussion guide developmentand relevant experience of data analysis (Excel) and data charting (PowerPoint).Experience of using SPSS an advantage

Ourorganisationvalues are designed to guide all that we do.

Act with ambition,courageand determination
Credible: Act withrigourand professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing andprovidea generous benefits package, a wide range of career and personal development opportunities and high-quality tools.

Weoperateananonymisedshortlisting process in our commitment to equality,diversityand inclusion.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 0 20 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.