Consumable Management Specialist

Apogee; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

2 paid days off per year for voluntary work

Discounted Gym Membership

Job summary

Apogee in Maidstone is seeking a Consumables Management Specialist to manage the full lifecycle of consumable supplies. You will be a vital point of contact for customers and internal teams, ensuring exceptional service through technical troubleshooting and process optimisation.

The ideal candidate will have experience in a busy customer service environment, excellent communication skills, and a proactive mindset. This role offers flexibility to work from home after the training period.

Qualifications

• Previous experience within a busy call centre or office-based customer services role is essential.
• A calm, logical approach to troubleshooting and decision-making.
• Basic networking knowledge would be an advantage but not essential.

Responsibilities

• Manage all aspects of consumable supply processes.
• Respond to customer queries via phone, email, and client portals.
• Investigate and resolve issues with shipments or system alerts.
• Install, maintain, and troubleshoot Apogee’s ARMA system.
• Support data accuracy and service continuity through meticulous record management.

Skills

Excellent communication skills

Attention to detail

Competence in Microsoft Excel

Problem-solving skills

AI literacy

Job description

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly!

JOB DETAILS

As a Consumables Management Specialist, you will be a vital point of contact for both customers and internal teams, managing the full lifecycle of consumable supplies through Apogee’s Remote Management Application (ARMA). Every day will bring a mix of customer interaction, technical troubleshooting, and process optimisation.

Your responsibilities will include:

• Managing all aspects of consumable supply processes – from alerts to fulfilment and exception handling.
• Responding to customer queries via phone, email, and client portals, ensuring exceptional service every time.
• Investigating and resolving issues with shipments or system alerts, taking ownership until resolution.
• Installing, maintaining, and troubleshooting Apogee’s ARMA system – helping customers optimise performance and uptime.
• Supporting data accuracy and service continuity through meticulous record management and ticket handling.
• Collaborating across teams, offering education and guidance on best practices to ensure smooth system operation.

Location: Allington, Maidstone during your 6 month training period. After 6 months there is flexibility to work from home, typically two days per week for a five‑day working week.

After training you will worka rolling shift pattern either doing 8.00-5.00, 8:30-5:30 or 9.00-6.00.

SKILLS AND EXPERIENCE REQUIRED

We are looking for someone with a proactive mindset, strong communication skills, and a genuine passion for problem‑solving. You will thrive in a busy, customer‑focused environment and enjoy blending technology with service excellence.

• Excellent communication and interpersonal skills – confident across phone, Teams, and email.
• Previous Expereince within a busy call centre/Office based customer services role is essential
• Strong attention to detail with the ability to analyse data and manage multiple priorities.
• Competence in Microsoft Excel and other MS Office applications.
• A calm, logical approach to troubleshooting and decision‑making.
• A team‑first attitude with the flexibility to adapt to changing needs.
• A willingness to learn new systems and share knowledge with others.
• Basic networking knowledge would be an advantage but not essential.
• We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, includingfinancial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.

Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.

Privacy Notice

By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third‑party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR‑aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact [e-mail]. For more information please refer to privacy policy.