Consultative Customer Engagement Specialist

High Seat Ltd; Batley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Discounted shopping & gym memberships

Brilliant colleague discount

30 days' holiday pro rata

Contributory pension

Discretionary bonus

Free onsite parking

Delightful events

Job summary

HSL Chairs is seeking Customer Engagement Advisers in Batley to help customers find comfortable seating and mobility solutions. You will engage customers by phone, uncover their needs, and guide them toward the most suitable in-store or home consultation options.

You will coordinate appointments, manage follow-ups and maintain accurate records, all while delivering a friendly, consultative service that prioritises customer wellbeing and satisfaction.

Qualifications

• Experience in sales or customer service environments is desirable.
• Excellent telephone and interpersonal skills.
• Ability to understand customer needs and build rapport.

Responsibilities

• Be first point of contact for customers showing interest in products and services.
• Introduce customers to in-store and home consultation services.
• Convert enquiries into booked appointments for showrooms and Home Consultation Advisors.
• Coordinate appointments with stores and field-based colleagues.
• Maintain accurate customer records and ensure a seamless journey.

Skills

Customer service

Telephone manners

Listening skills

Empathy

Tools

Outlook

Word

Microsoft Office

Job description

HSL Chairs is seeking Customer Engagement Advisers in Batley to help customers find comfortable seating and mobility solutions. You will engage customers by phone, uncover their needs, and guide them toward the most suitable in-store or home consultation options.

You will coordinate appointments, manage follow-ups and maintain accurate records, all while delivering a friendly, consultative service that prioritises customer wellbeing and satisfaction.