Consultant - Turkish Language

Fragomen; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join Fragomen as a key team member in their Nomadic platform, focusing on visa application processes in a dynamic environment. This full-time fixed-term role requires strong Turkish language skills and previous visa processing experience, with a commitment to exceptional client service. Enjoy competitive salaries, comprehensive benefits, and a collaborative culture that promotes professional growth.

Benefits

Health and wellness programs

Employee assistance program

Gym discounts

Life assurance

25 days annual leave plus bank holidays

Training bursaries

Hybrid work arrangements

Qualifications

• Must have Turkish language skills and prior visa processing experience.
• Ability to research and deliver clear communication.
• Attention to detail with strong organizational skills.

Responsibilities

• Manage applications and client queries efficiently.
• Build professional relationships with clients and consulates.
• Support team improvements and handle complex cases.

Skills

Turkish language skills

Client facing role experience

Research skills

Listening skills

Attention to detail

Job description

Job Description

Contract (ie Perm/FTC/Part-Time): Fixed Term Contract until 31st December 2025, Full Time

Team: Nomadic

Office Location: 1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom

The role:

You will be responsible for supporting with the successful delivery of the team’s work, including the preparation and drafting of applications, ensuring our system is updated and day-to-day liaison with clients.

What your day will look like:

• Ensure all applications are opened and processed in the system in a timely manner

• Answer directed calls and emails in a timely and professional manner,

• Provide accurate information to clients upon their visa request

• Be able to identify service issues and escalate to senior team members

• Research tasks as delegated

• Ensure invoices are submitted to the finance team promptly

• Maintain deep content knowledge on all aspects of our business processes, system capabilities and company policy & procedures
• Build relationships with local consulates and government offices by visiting them to make submissions and enquiries on behalf of our clients

• Work closely with other areas across the business to support ongoing improvements

• Assist on more complex cases under the guidance of senior team members

• Provide cover to other caseworkers on leave as required

The team:

Powered by Fragomen, the world’s leading provider of immigration services, the innovative Nomadic platform automates business travel assessments, ensuring pre-trip compliance with immigration regulations worldwide. Nomadic is an award-winning knowledge-driven technology solution that simplifies short-term immigration compliance and risk management. Nomadic has a global presence within Fragomen, with teams across the US, EMEA and APAC. We work in a fast-paced, dynamic, and forward-thinking environment and our team is as passionate about customer service as they are knowledgeable and driven.

What we are looking for:

Essential criteria:

• Turkish language skills
• Previous visa processing experience

• Strong background in a client facing role

• Be able to research effectively on your own to find answers to more complex or unique cases

• Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications

• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards

• Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner

• Strong listening skills

• Accurate work style with a focus on detail

Preferred skills:

• Additional language skills

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.