Consultant / Senior Consultant, Business Analyst, Public Sector, Deloitte Digital

ACCA Careers; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking digital consultancy as a Business Analyst, where creativity meets technology. In this dynamic role, you'll collaborate with diverse teams to transform client needs into actionable solutions. Your expertise will guide clients through digital transformation, ensuring their requirements are met with precision. With a focus on inclusivity and innovation, you'll play a key role in analyzing business processes, conducting stakeholder interviews, and mentoring junior team members. Embrace a hybrid working environment that values work-life balance while making a meaningful impact in the public sector.

Qualifications

• Strong critical thinking and client relationship skills are essential.
• Experience in digital transformation and Agile processes is preferred.

Responsibilities

• Translate client needs into functional specifications and use cases.
• Analyze business processes and collaborate with technical teams.
• Conduct stakeholder interviews and document risks and issues.

Skills

Critical Thinking

Client Relationship Development

Workshop Facilitation

Agile Development Knowledge

Digital Transformation Experience

Process Mapping

Collaboration

Mentoring

Education

Bachelor's Degree

Experience in Digital Transformation

Job description

Consultant / Senior Consultant, Business Analyst, Public Sector, Deloitte Digital

Job description

Connect to your Industry

Part Creative. Part Technology. One hundred per cent digital.

At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what's next, then work with our mixed-discipline team to make it happen.

As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.

We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Connect to your opportunity

As a Business Analyst in Deloitte Digital Public Sector, you will work with clients to understand their business needs and requirements, and translate those requirements into functional specifications and use cases. You will analyze and document business processes and workflows, collaborate with technical teams, participate in testing and quality assurance activities, and provide support during implementation and post-implementation phases. Additionally, you will conduct stakeholder interviews, identify and document risks and issues, develop and maintain project documentation, communicate project status and issues to stakeholders, provide guidance to junior team members, and stay up-to-date with industry trends and best practices.

Key responsibilities:

• Translate client requirements into functional specifications and use cases.
• Be a key member of the team and help to foster successful outcomes and drive inclusivity for all.
• Analyse and document business processes and workflows.
• Collaborate with technical teams.
• Participate in testing and quality assurance activities.
• Provide support during implementation and post-implementation phases.
• Conduct stakeholder interviews.
• Identify and document risks and issues.
• Develop and maintain project documentation.
• Communicate project status and issues to stakeholders.
• Provide guidance to junior team members.
• Stay up-to-date with industry trends and best practices.

Connect to your skills and professional experience

Essential

• Be a critical thinker, able to question the status quo and imagine a different future, whilst factoring in what's feasible and best value for money.
• Great at delving into the details when necessary, as well as being able to step back and think about the bigger picture.
• Experience developing strong client relationships.
• Ability to run and develop workshops, training sessions and presentations.
• Be confident discussing creative ideas, digital solutions, and user experience with other roles in the delivery team e.g. developers, testers, user researchers, interaction designers and product owners.
• Knowledge of the Agile development process.
• Experience with process mapping as-is and to-be processes, gap analysis, and writing user stories and acceptance criteria.
• Understanding of risks and issues.
• Experience working in digital transformation.
• Organised, collaborative, and able to mentor junior analysts and work as a team.

Desirable

• Previous experience as a Business Analyst or Analyst Manager, or equivalent.
• Experience in digital transformation in the public sector.
• Software development, service design, or user experience or equivalent background or ability to understand these concepts.

Our hybrid working policy

You'll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.