Consultant Experience & Concierge Liaison

Taylor Rose TTKW Limited; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Taylor Rose TTKW Limited is seeking an organised administrator to support Consultants and Fee Earning Consultants through a new concierge model in Peterborough. You will handle ticketing, governance steps, and ensure timely responses within SLAs while maintaining accurate records and smooth internal communication.

In this role you will liaise across departments, update profiles and policies, and help deliver a high-quality customer experience.

Qualifications

• Willingness to learn and adapt to new processes.
• Excellent organisational and project management skills.
• Strong interpersonal, communication and problem-solving abilities.
• Ability to work collaboratively across management teams.
• Ability to balance commercial interests with compliance requirements.

Responsibilities

• Provide ongoing support to Consultants and Fee Earning Consultants to meet their needs through the new concierge model
• Manage open issues with agreed SLAs within the new ticket logging platform
• Provide bridge between Consultants and Taylor Rose departments to ensure seamless customer experience
• Complete governance steps to drive insights and faster resolutions
• Complete new starter and leaver procedures for Consultants per tickets
• Update company and consultant websites and profiles
• Update and maintain consultant personnel records and databases
• Liaise with Client Care to provide service and resolve complaints
• Assist in writing and maintaining consultant policies, procedures and forms
• Assist in communicating policy changes to all consultants
• Coordinate with Audit to ensure files on time and complete corrective actions
• Support organising consultant engagements and events
• Support wellbeing policy for consultants.

Skills

Willingness to learn

Interpersonal skills

Organisational skills

Project management

Problem solving

Communication skills

Team collaboration

Deadline driven

Commercial awareness

Job description

Taylor Rose TTKW Limited is seeking an organised administrator to support Consultants and Fee Earning Consultants through a new concierge model in Peterborough. You will handle ticketing, governance steps, and ensure timely responses within SLAs while maintaining accurate records and smooth internal communication.

In this role you will liaise across departments, update profiles and policies, and help deliver a high-quality customer experience.