Consultant

Lindenhouse Software; Cambridge; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading software company in the UK is searching for a Consultant to drive customer success and software implementation. This critical role involves leading new customer projects, enhancing retention through best practices, and ensuring smooth transitions to next-generation products. The ideal candidate will possess exceptional communication skills, a strong work ethic, and the ability to build lasting customer relationships. This position offers an opportunity to impact customer satisfaction positively and be part of a collaborative team committed to excellence.

Benefits

Continuous improvement culture

Supportive team environment

Qualifications

• Genuine passion for helping customers achieve meaningful outcomes.
• Proven ability to deliver engaging training sessions.
• Comfort operating in a fast-paced, high-volume environment.

Responsibilities

• Lead new customer implementations from kickoff to go-live.
• Enhance customer retention through best practices.
• Build customer confidence by understanding business challenges.

Skills

Strong work ethic

Exceptional communication skills

Strong organisational skills

High levels of professionalism

Customer-centricity

Ability to build rapport

Proactive mindset

Tools

SQL

SaaS support

Job description

Nothing Beats Loving What You Do

We’re building a company where passionate, high‑performing people do their best work - and love doing it. We work hard, build software that makes a difference, and have a lot of fun doing it.

About Us

GetBusy is a fast‑growing, future‑focused global software company, listed on the London Stock Exchange (LON:GETB). Our group company mission: to make people productive and happy.

Our flagship platform, Virtual Cabinet, powers secure document management and client collaboration across dozens of sectors, from construction to insurance — including 27 of the UK’s Top 100 accounting firms and 22 in ANZ.

• 120+ employees
• 1.5M+ portal users
• 65,000+ subscribers

Where We Are

We’re an established, UK‑listed tech company with a strong foundation and a bold future. Our long‑standing platform, Virtual Cabinet, has built a loyal customer base and recurring revenue stream across professional services and other document‑heavy industries. It remains a trusted solution for secure document management and client collaboration.

But our future is Workiro — our next‑generation, cloud‑first platform designed to unlock significantly more value for our customers and partners. Workiro builds on the success of Virtual Cabinet but pushes into new territory: more integrations, more innovation, better user experiences, and broader market applicability. It’s the engine for international expansion, new verticals, and exponential growth.

Our Vision

To redefine the future of workplace productivity through intelligent software.

Our Mission

To help people do exceptional work with less effort — by building products that remove friction and unlock productivity.

Our Purpose

Time is life’s most valuable asset. We help people reclaim it — by eliminating the admin, noise and blockers that get in the way of doing great work.

Our Values

We live to our values. Every decision we make, every customer we help, every line of code we write is defined by our company values.

Keep It Simple

We cut through complexity to make things clear. If it can’t be explained simply, it’s not ready. We question, refine, and streamline—because simplicity drives understanding, speed, and impact.

Show Grit and Make It Happen

We persevere when things get tough and stay focused on outcomes. Challenges don’t stop us, they sharpen us. We roll up our sleeves, adapt fast, and keep moving until it’s done. Grit isn’t just endurance; it’s the energy to make it happen.

Every Customer Experience Must Include a Smile

We put customers at the heart of everything we do. Every interaction big or small should leave them feeling better than before. When we make their lives easier, happier, or more successful, we all win.

Data Informed, Insight Driven

We make decisions based on a combination of data, expertise, and judgment. We value facts and analysis, while recognising the importance of intuition and experience in complex or ambiguous situations.

Collaborate to Elevate

We work across boundaries, listen generously, and win together. It’s not about who’s right, it’s about what’s best. No egos, no exceptions. We strive for a culture of innovation and inclusion — not fear.

Experiment to Innovate

We move fast, test boldly, and learn quickly because innovation waits for no one.

Act Like It’s Yours

We take ownership of outcomes – not because we’re told to, but because we care deeply about what we’re building. We’re decisive. We’re accountable. We make an impact.

The Team

You will be part of a vibrant, friendly, and supportive team of Consultants and Project Managers.

The team champions continuous improvement, collaborates closely, and brings many years of experience delivering software to professional services organisations. You will be working alongside people who care deeply about customer outcomes, support each other, and constantly look for ways to refine processes and elevate the customer experience. Above all, this role is about caring deeply about customers and their outcomes — ensuring every interaction builds confidence, trust, and long‑lasting value.

The Role

The Consultant role is a critical position at the heart of our company’s growth and long‑term customer success. This person will play an essential part in delivery of seamless new business implementations, migrating existing customers onto new software, and retaining customers through industry best‑practice guidance and process optimisation.

A key aspect of the role is serving as the voice of the customer across internal departments, ensuring product challenges, enhancement requests, and opportunities for improvement are clearly communicated. The Consultant must work closely with teams such as Product, Customer Success, Support, and Sales to guarantee smooth handovers, aligned expectations, and a consistent customer experience across all touchpoints.

The Person

• Strong work ethic with a natural sense of ownership and accountability.
• Professional, polished and confident in front of customers.
• Curious, proactive and continuously seeking ways to improve systems and outcomes.
• Enjoy direct customer contact and thrive in relationship‑led roles.
• Excited by variety, change, and the opportunity to make a meaningful impact.
• Collaborative mindset — comfortable partnering with Product, Support, Sales and others to deliver a unified customer experience.

Key Responsibilities

• Lead new customer implementations from kickoff through go‑live, ensuring smooth onboarding, clear communication, and timely delivery.
• Manage and execute customer migrations to new software platforms, reducing friction through strong organisation, planning, and risk management.
• Enhance customer retention by delivering industry best practices, process improvements, and ongoing optimisation recommendations, including successfully migrating existing customers onto our next‑generation product to ensure they continue to see long‑term value, improved capabilities, and a modernised experience.
• Build customer confidence, demonstrating understanding of their business challenges and showing how our solutions and partnership help them succeed.
• Translate complex problems into simple processes using automation, systems, and structured workflows.
• Deliver high‑quality training (remote and in‑person) that is clear, engaging, and adapted to different learning styles.
• Develop strong customer relationships, acting as a trusted advisor and point of contact throughout their journey.
• Act as a key customer advocate, identifying product issues, gaps, or enhancement opportunities and clearly communicating them to the teams.
• Collaborate cross‑departmentally to ensure a seamless customer journey — including structured handovers to Support, Customer Success, and other internal teams to guarantee every department has the context, insight, and tools needed to deliver Customer Delight.
• Maintain accountability for your own workload, deadlines, documentation, and follow‑through.
• Uphold consistent standards, contributing to a high‑performing team environment where continuous improvement is embraced.

Things you will struggle without

• Genuine passion for helping customers achieve meaningful outcomes.
• Exceptional communication skills, with the ability to simplify complex topics.
• Proven ability to deliver compelling, structured, and engaging training sessions.
• Strong organisational skills and the ability to independently manage workload, priorities, and responsibilities.
• High levels of professionalism, empathy, and customer‑centricity.
• Comfort operating in a fast‑paced, high‑volume environment.
• Ability to build rapport quickly and maintain strong, positive relationships.
• Desire to continuously improve processes, tools, and personal skills within a collaborative team setting.
• Comfort with both in‑person and remote customer interactions.
• Strong cross‑department communication skills, with the confidence to champion customer needs internally.

Things that are good to have

• Experience with SQL or relational databases.
• Experience with cloud‑based software or SaaS support.
• Ability to manipulate, clean, or validate data sets.
• Familiarity with workflow automation or process‑optimisation tools.
• Strong knowledge of, or experience working within, a Professional Services environment—ideally delivering customer‑facing projects, implementations, or process‑led services.

How will we judge your Success

Success in this role will be measured by clear, outcome‑focused metrics that reflect customer satisfaction, delivery quality, product feedback contribution, and operational excellence.

GetBusy is committed to creating a diverse, inclusive workplace where everyone feels valued and empowered. We want all candidates to feel comfortable applying for our roles. If you need any reasonable adjustments during the application or interview process, please email [e-mail].