Construction Support Manager (North) - Siniat

Etex; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Etex is seeking a Construction Support Manager to provide technical support during the construction phase across the Midlands and North UK. The role involves customer consultation, technical guidance, and collaboration with various teams to ensure system integrity and resolve issues on-site. Join a company recognized for its trustworthy practices and commitment to sustainability.

Benefits

Flexible working arrangements

Culture of care and teamwork

Commitment to sustainability

Qualifications

• Extensive experience in the construction industry.
• Ability to build trust and strong relationships.

Responsibilities

• Provide customer consultation on technical execution.
• Travel to construction sites to resolve technical issues.
• Guide customers with technical expertise.

Skills

Communication

Technical Support

Relationship Building

Education

Construction Industry Experience

Job description

Construction Support Manager (North) - Siniat

Join to apply for the Construction Support Manager (North) - Siniat role at Etex.

At Etex, our purpose is to inspire new ways of living. We are a global leader in sustainable construction, driven by excellence and prioritizing our people. We foster collaboration, well-being, and innovation to make a meaningful impact on our communities. We are seeking a Construction Support Manager covering Midlands and North UK, with regular travel.

Role Overview

This role provides technical support and advice during the construction phase for key customers, projects, and sectors.

Responsibilities

• Provide customer consultation on technical execution, resolving unforeseen issues and on-site situations.
• Ensure system integrity where company products are used.
• Advise customers on warranty requirements.
• Travel to construction sites, customer locations, and head office to resolve technical issues and attend meetings.
• Make critical technical decisions independently, safely, and promptly.
• Guide customers and internal teams with technical expertise, instilling confidence in solutions.
• Offer project-specific technical guidance during construction.
• Support complex inquiries and review bespoke details.
• Contribute to FAQs and technical documentation for UK operations.
• Collaborate with Drywall Site Technicians, Technical, and Commercial teams to provide support.
• Share insights to improve offerings and services.
• Lead knowledge-sharing sessions on technical issues and best practices.

Qualifications and Skills

• Extensive experience in the construction industry, with knowledge of similar products.
• Ability to build trust and strong relationships with customers and colleagues.
• Excellent communication skills for explaining technical information persuasively.
• Practical, reliable technical support skills.
• Enjoys sharing knowledge and fostering growth.
• Team player with collaborative mindset across technical and commercial roles.

Why Join Us?

• Named the world's #1 most trustworthy company in construction (2023).
• Culture of care, teamwork, and safety.
• Committed to sustainability and social responsibility.
• Valuing diversity and equal opportunities.
• Flexible working arrangements based on trust.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Motor Vehicle Manufacturing