Construction Support Manager (North) - Siniat

Etex Group; Birmingham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Construction Support Manager, where your expertise will drive technical excellence in the construction sector. This role involves delivering comprehensive support and advice to key customers, ensuring system integrity, and resolving complex on-site situations. With a commitment to innovation and sustainability, you will work collaboratively with teams to enhance customer satisfaction and contribute to the development of technical documentation. If you are passionate about making a meaningful impact and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong experience in the construction industry, ideally with knowledge of similar products.
• Ability to build trust and form strong working relationships.

Responsibilities

• Deliver customer consultation on technical execution to resolve issues.
• Provide clear technical guidance and support during construction.

Skills

Construction Industry Experience

Technical Support

Customer Relationship Management

Problem-Solving

Communication Skills

Job description

Select how often (in days) to receive an alert:

Construction Support Manager (North) - Siniat

Location:

Birmingham, GB; Burton-on-Trent, GB; Chesterfield, GB; Stirling, GB; Newton Aycliffe, GB; Cropthorne, GB; Knottingley, GB; Cannock, GB; Leeds, GB.

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as Construction Support Manager covering Midlands and North UK, with Regular Travel!

This role delivers comprehensive technical support and advice during the construction phase for key customers, projects, and sectors.

What you’ll do:

1. Deliver customer consultation on final technical execution to resolve unforeseen issues and complex on-site situations.
2. Ensure system integrity where company products are used.
3. Advise customers on how to meet warranty requirements.
4. Travel to construction sites, customer locations, and head office as required to resolve technical issues and attend meetings.
5. Senior technical support position requiring significant expertise and in-depth construction experience.
6. Ability to make critical technical decisions independently, safely, and promptly.
7. Provide clear technical guidance to customers and internal teams, instilling confidence in our solutions.
8. Deliver project-specific technical guidance during construction for defined projects.
9. Provide support for complex enquiries and review standard/bespoke details.
10. Contribute to the development of FAQs and technical documentation across the UK for the full range of Siniat and Etex solutions.
11. Work closely with Drywall Site Technicians, Technical, and Commercial teams to provide exceptional support.
12. Share technical insights to improve company offerings and services.
13. Lead knowledge-sharing sessions to update the wider team on technical issues and best practices.

What you’ll bring:

1. Strong experience in the construction industry, ideally with knowledge of similar products used in project construction.
2. Able to build trust and form strong working relationships with customers and colleagues.
3. Confident in explaining technical information clearly and persuasively.
4. Focused on delivering practical, reliable technical support that meets customer needs.
5. Enjoys sharing knowledge and helping others learn and grow.
6. Works well as part of a team, collaborating across technical and commercial roles.

We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!

Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.

Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.

We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.

Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).