Connection Coordinator

UK Power Networks; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

UK Power Networks is seeking a customer-focused Connection Coordinator to join our Connection Services team. You will own the end-to-end customer journey for new and altered electricity connections, delivering excellent service at every touchpoint.

You will manage enquiries, quotations, site visits, permits and work schedules, acting as the primary contact for customers to ensure projects are delivered safely, efficiently and on time in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Strong organisational abilities.
• Ability to manage enquiries and quotations.

Responsibilities

• Handle customer enquiries and quotations.
• Coordinate site visits, permits and work schedules.
• Be the main point of contact for customers.
• Ensure projects are delivered safely and on time.

Skills

Customer service

Communication

Organisation

Problem solving

Job description

UK Power Networks is looking for a customer-focused Connection Coordinator to join our Connection Services team. In this rewarding role, you'll take ownership of the entire customer journey, helping to deliver new and altered electricity connections while providing outstanding service every step of the way.

From managing enquiries and quotations to coordinating site visits, permits, and work schedules, you'll be the key point of contact for customers and play a vital role in ensuring projects are delivered safely, efficiently, and on time.

If you're organised, enjoy problem-solving, have excellent customer service skills, and thrive in a fast-paced environment, we'd love to hear from you.

If you have any queries in connection to this vacancy or your application, please contact us at [e-mail] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.