Connection Agreements Coordinator

Uk Power Networks; Crawley Down; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols.

Pension scheme

Cycle to Work scheme

Season Ticket Loan

Discretionary bonuses

Employee Assistance Programme

Job summary

UK Power Networks is seeking a Connection Agreements Coordinator to join a small team within the Finance directorate, based at Energy House in Crawley. The role is permanent with a salary of £30,816 and a 7.5% bonus.

You will prepare and administer customer connection agreements, respond to enquiries, and maintain accurate records while ensuring regulatory and confidentiality requirements are met.

Qualifications

• Five GCSEs at grades 9-4 or A*-C, incl. English & Maths.
• Experience in building and maintaining relationships with customers and stakeholders.
• Clear written and verbal communication with accessible explanations.
• Ability to organise a varied workload and manage high volumes of enquiries.
• Confidence using Excel and Word to manage information and produce documents.

Responsibilities

• Prepare and administer customer connection agreements and variations.
• Respond to customer enquiries by email and phone about standing data.
• Explain options for changing connection information clearly.
• Update standing data and records for new or amended agreements.
• Monitor the issue, return and filing of agreements with complete records.
• Resolve queries promptly, escalating when needed.
• Collaborate with internal teams and customers to progress agreements.
• Handle personal and commercially sensitive information per data protection rules.

Skills

GCSEs English & Maths (9-4)

Stakeholder relations

Clear written and verbal communication

Workload organisation

MS Excel

MS Word

Data protection & confidentiality

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

82921 - Connection Agreements Coordinator

This Connection Agreements Coordinator will report to the Billing and Agreements Manager and will work within the Finance directorate, based at Energy House in Crawley. You will be a permanent employee.

You will attract a salary of £30,816 and a bonus of 7.5%.

Close Date: 01/11/2026

We also provide the following additional benefits

• 25 days annual leave plus bank holidays.
• Reservist Leave - an additional 18 days at full pay and 22 days unpaid.
• Personal Pension Plan - personal contribution rates of 4% or 5%, with a corresponding UK Power Networks contribution of 8% or 10%.
• Tenancy Loan Deposit Scheme and Season Ticket Loan.
• Tax-efficient benefits, including Cycle to Work, Home & Tech and Green Car Leasing schemes.
• Occupational Health support.
• Switched On - discounts on hundreds of retailers' products.
• Discounted gym membership.
• Employee Assistance Programme.

Job Purpose

You will be part of a small team responsible for preparing and administering customer connection agreements, including agreed changes such as reductions in available capacity. You will act as a point of contact for customers and their representatives, maintain accurate connection records and help ensure activities meet regulatory, data protection and confidentiality requirements.

The team manages a high volume of connection agreements, customer enquiries and record updates each month. Your organisation, accuracy and clear communication will help customers receive timely information and ensure agreement records are complete and up to date.

In this role, you will:

• Prepare and administer customer connection agreements and agreed variations.
• Respond to customer and representative enquiries by email and telephone about the standing data held in their agreements.
• Explain the available options for changing connection agreement information in a clear and helpful way.
• Update standing data and customer connection records for new or amended agreements.
• Monitor the issue, return and filing of connection agreements, maintaining complete and accurate records.
• Resolve queries promptly, escalating issues where appropriate.
• Work with internal colleagues and external customers to obtain the information needed to progress agreements.
• Handle personal and commercially sensitive information in line with data protection, UK GDPR and confidentiality requirements.
• Follow relevant regulatory requirements and team processes when completing connection agreement activities.

Skills & Qualifications

Essential

• Five GCSEs at grades 9-4 or A*-C, including English and Mathematics, or equivalent qualifications or relevant practical experience.
• Experience of building and maintaining effective relationships with customers and internal or external stakeholders.
• Clear written and verbal communication skills, with the ability to explain information and options in an accessible way.
• Ability to organise a varied workload, manage a high volume of enquiries and maintain accurate records.
• Confidence using Microsoft Excel and Word to manage information and produce documents.
• Understanding of the importance of data protection, confidentiality and the appropriate handling of sensitive information.
• Attention to detail and the ability to identify and resolve discrepancies.

Desirable

• Experience in customer data management, contract administration or a similar coordination role.
• Experience of the UK energy sector or another regulated environment.
• Experience working with connection agreements, standing data or comparable customer records.

We recognise that strong candidates may bring relevant skills through different career paths. If you meet most of the essential criteria and believe your transferable experience could make you successful in this role, we encourage you to apply.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help.

We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.

Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.

We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks